Senior Customer Experience Research Analyst

Continental Properties Company Incorporated • Menomonee Falls, WI

258d • Remote

About The Position

Continental Properties is looking for a Senior Customer Experience Research Analyst to join our Customer Experience (CX) team and drive innovation at the intersection of research and service design. As a NMHC Top 10 Developer, over 30,000 people call one of our communities ‘home'. Our mission goes beyond buildings—we're here to create communities that enhance the lives of our residents. This role offers flexibility! We support a hybrid work model if located in the Milwaukee area, and we're also open to remote candidates.

Requirements

• Bachelor's degree required (fields like psychology, anthropology, human factors, sociology, behavioral economics, statistics, or business are a strong fit).
• 5-8 years in a customer research, user experience, service design, or insights-based role.
• Deep experience in qualitative research design and facilitation (e.g., interviews, focus groups).
• Skilled in service design tools and methodologies (e.g., journey mapping, service blueprinting).
• Knowledge of survey design and quantitative research methodologies.
• Experience managing customer panels is a big plus.

Responsibilities

• Lead high-impact research: Design and execute both qualitative and quantitative studies to guide experience design, product development, and brand strategy.
• Be the customer's voice: Advocate for our residents by uncovering what they need, feel, and value—and share those insights through personas, journey maps, and service blueprints.
• Manage our research panel: Oversee and energize our proprietary customer panel, ensuring it remains an active, reliable source for ongoing insights.
• Deliver insight-driven strategy: Translate findings into clear, actionable recommendations that support both near-term wins and long-term business growth.
• Facilitate workshops & co-creation: Lead collaborative sessions with internal teams and residents to uncover needs and ideate solutions.

Benefits

• Career Growth: Tools, training, and opportunities for a meaningful career with long-term growth potential.
• Mental Health & Wellness: Comprehensive mental health support including 8-free counseling sessions per year.
• Balance: Generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events.
• Culture of Belonging: Commitment to evolving our culture where team members feel a sense of belonging.
• Performance Incentives: Participate in the Building Above and Beyond (BAAB) incentive program.
• Industry-Leading Benefits: Comprehensive benefits package including Medical, Dental, and Vision Plans.
• Family Support: 6-weeks paid parental leave and family-forming & fertility resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree