Senior Customer Experience Representative
About The Position
Human Active Technology (HAT) is growing, and fast. As demand for our award-winning ergonomic office solutions continues to soar, we’re building a world-class team to match. That’s where you come in. We’re seeking a Senior Customer Experience Representative to join our expanding organization and elevate how we serve our customers. This newly created role is a critical addition to our Customer Experience team and a key strategic partner to our sales organization. You’ll be at the center of cross-functional collaboration, ensuring our clients receive nothing short of excellence, from the first quote to final delivery. If you're a detail-driven professional who thrives in a fast-paced environment and wants to be part of a company on the rise, this is your moment. Based in our Easton, PA office, the Senior Customer Experience Representative will serve as a high-touch liaison for our most important customer relationships. You’ll take ownership of day-to-day operations, lead project execution for key accounts, and help streamline communication between internal teams and external stakeholders, all while driving a premium customer experience. HAT is a rapidly growing manufacturer of monitor mounting solutions, height-adjustable tables, and other ergonomic office products. We specialize in custom manufacturing and are known for our creative solutions and exceptional product quality. Headquartered in Easton, PA, we also have offices and showrooms in California, New York City, Chicago, and the Netherlands. At HAT, we don’t settle for “good enough.” We build smart solutions, better workplaces, and strong relationships. If you're ready to grow with a company that’s on the move, apply now and make your mark.
Requirements
- Bachelor’s degree preferred
- 3+ years’ experience in customer service, account management, or operations (office furniture or manufacturing industry experience a plus)
- Experience with ERP systems (SAP, Syteline, Sage, Oracle) and proficiency with Excel
- Exceptional organizational, multitasking, and follow-through skills
- Strong written and verbal communication across all levels
- Ability to navigate cross-functional teams and lead timelines with accountability
- Curious, proactive, and always thinking one step ahead
- Mechanical aptitude and a knack for understanding technical details
Nice To Haves
- office furniture or manufacturing industry experience a plus
Responsibilities
- Managing customer relationships as the primary point of contact—ensuring accuracy, timeliness, and white-glove service
- Overseeing execution of custom or complex projects, ensuring all internal parties are aligned and deadlines are met
- Collaborating with Sales, Engineering, Quality, Production, and Accounting to ensure customer needs are met at every touchpoint
- Coordinating certifications, product documentation, and maintaining customer portals
- Resolving escalations with a solutions-first mindset and strategic follow-through
- Acting as an internal go-to resource for customer-related questions, updates, and special requests
- Deeply understanding the HAT product line to provide accurate guidance and support
Benefits
- Be part of a scaling company where your work has visible impact
- Competitive salary and room for career advancement
- Comprehensive benefits package, including health, dental, and vision insurance
- Disability insurance and supplemental benefits for financial security
- 401(k) retirement plan with company contributions
- Paid time off, including vacation, personal days, and holidays.
- A collaborative culture that celebrates creative thinking, accountability, and progress
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What This Job Offers
Job Type
Full-time
Career Level
Senior
