Senior Customer Experience Partner

Maersk•The Woodlands, TX

About The Position

Are you passionate about building strong relationships with customers? Do you thrive in delivering exceptional service while maximizing sales opportunities? If so, we have an exciting opportunity for you to join our team as a Senior Customer Experience Partner. At Maersk, we believe in putting our customers first. As a Senior Customer Experience Partner, you will play a pivotal role in understanding our customers' businesses, providing excellent service, and driving sales growth. You'll have the chance to work with a diverse range of customers, from handling many accounts to managing larger, more complex clients with significant business impact. In this role:

Requirements

Strong technical skills, including familiarity with Maersk systems and MS Office tools.
Excellent communication skills, both written and verbal.
A customer-focused mindset and the ability to work well under pressure.
A solid understanding of logistics and supply chain management.
Experience in transportation or logistics, with at least 3-5 years in SCM or a related industry.

Nice To Haves

Client or program management experience is a plus.

Responsibilities

You will understand our customers' business requirements and execute according to defined procedures and metrics.
You will build and nurture long-term relationships with customers and internal teams.
You will proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
You will maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
You will present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
You will act as a liaison between our team and clients to improve understanding and communication.