Senior Customer Experience Coordinator
About The Position
Primary responsibilities include answering incoming customer calls; entering customer orders into computer system; provide product information as needed; assisting customers with various requests for special processing or general order status information; provide essential information to callers including backorder status, pricing, product cross-reference, local sales contacts, and various other information. Coordinate and process large capital orders to ensure timely shipments making certain the customer information is accurate and that the purchase order and other related documents meet company guidelines; provide any backorder release dates and/or make recommendations for substitutions to prevent a backorder.
Requirements
- High school diploma or Equivalency
- Minimum 4-6 years of relevant customer service experience
- Basic computer skills
- Attention to detail
- Sense of urgency to rectify issues and provide excellent customer service
- This role is not eligible for sponsorship.
Nice To Haves
- Associate’s degree
- Medical Device Industry experience
Responsibilities
- Expedite all rush orders and communicate any delays due to backorders or credit problems with the end user.
- Determine accuracy of customer account information and process requests for changes as determined necessary.
- Obtain required information including tax-exempt certificate and credit trade references to establish new accounts or to make changes to existing accounts
- Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines.
- Research and provide detailed Excel spreadsheets related to sales histories, repair histories and other requested information/reports.
- Coordinate with shipping companies the issuance of call tags, tracing of shipments, lost or incorrect delivery claims and obtaining proof of delivery.
- Initiate requests for various warehouses to confirm if shipments were accurate or if a shortage occurred.
- Assist the sales force in locating product(s) not readily available for shipment.
Benefits
- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
- Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
