Senior Customer Escalation Engineer - Next-Gen Networking

Hewlett Packard Enterprise • San Juan, TX

70d

About The Position

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering.
• Typically 6-10 years experience in networking.
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.
• Experience in network device management and deployment (routing, switching and firewall devices).
• Knowledge of network troubleshooting (firewalls).
• Extensive experience with multiple software systems design tools and languages (Python, routing debugging operating systems, scripting devices).

Nice To Haves

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• Solutions Design
• Testing & Automation
• User Experience (UX)

Responsibilities

• Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration.
• Manages and expands relationships with internal and outsourced development partners on software systems design and development.
• Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
• Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities.
• Drives innovation and integration of new technologies into projects and activities in the software systems design organization.
• Provides guidance and mentoring to less-experienced staff members.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs catered to helping you reach any career goals you have.
• Unconditional Inclusion: A commitment to inclusivity and flexibility in managing work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees