Senior Customer Director

Prominence Advisors•Columbia, SC

About The Position

Tegra Analytics is seeking a Senior Director to lead and expand strategic partnerships with life sciences clients across Commercial Sales Operations, Incentive Compensation, and Data & Analytics. This executive leader will serve as a trusted advisor to Commercial Operations, Sales Leadership, HR, Finance, and C-suite stakeholders, while also owning revenue growth, delivery excellence, and team leadership. The role blends strategic vision, operational expertise, and analytical rigor to deliver scalable, high-impact solutions in complex commercial environments. The ideal candidate brings deep life sciences commercial operations expertise, proven P&L and client portfolio leadership, and experience leading large, multi-workstream engagements in a consulting or advisory capacity. Who We Are Prominence Advisors, in conjunction with Tegra Analytics, helps healthcare and life sciences organizations unlock the full value of their data through enablement and strategy. We partner with leading organizations to turn complex information into actionable insights that improve outcomes, strengthen operations, and drive sustainable growth. Founded by experienced industry leaders, Prominence is an award-winning firm recognized for multiple Best in KLAS honors and over 30 Best Places to Work accolades. We guide clients through technology strategy, implementation, analytics, and governance to build trusted, scalable data ecosystems that deliver measurable impact. With more than 25 years of life sciences and commercial strategy experience, Tegra delivers customized solutions across data operations, automation, analytics, and performance optimization—combining disciplined execution with proactive, creative thinking. Together, we are united by integrity, accountability, and collaboration. We are people-first and excellence-driven—committed to doing great work, building lasting partnerships, and turning data into clarity, strategy into action, and vision into results.

Requirements

12–15+ years of progressive leadership experience in life sciences commercial operations, consulting, or analytics.
Deep expertise in pharmaceutical, biotech, or medical device commercial models.
Proven experience designing and overseeing incentive compensation programs.
Demonstrated success managing executive client relationships and expanding revenue within accounts.
Experience leading complex, multi-workstream engagements under tight deadlines.
Strong financial acumen with experience managing P&L or practice-level performance.
Exceptional executive communication and presentation skills.
Bachelor’s degree required

Nice To Haves

MBA or advanced degree preferred.

Responsibilities

Serve as Executive Sponsor for strategic life sciences accounts, ensuring alignment to enterprise priorities and long-term value realization.
Cultivate and expand C-suite partnerships across Commercial, Finance, HR, and Field Leadership to strengthen Prominence’s executive presence and influence.
Own account growth strategy, identifying and advancing expansion opportunities that drive sustainable revenue and deepen client engagement.
Lead executive presentations, annual planning engagements, and long-term commercial strategy discussions.
Influence market positioning by shaping thought leadership and go-to-market strategies aligned to evolving life sciences industry dynamics.
Provide executive oversight and advisory leadership across core commercial operations functions
Lead enterprise sales force design, sizing, and organizational alignment to enable scalable commercial growth.
Architect territory and targeting strategies that optimize market coverage, resource deployment, and customer impact.
Establish target-setting methodologies and quota governance frameworks aligned to corporate growth objectives.
Oversee field execution strategy, driving activity optimization, call planning effectiveness, and productivity standards.
Define performance measurement frameworks, including KPI strategy, executive reporting, and dashboard governance.
Govern commercial data strategy, ensuring integrity, standardization, and compliant data management practices.
Provide executive oversight of field compensation operations, ensuring accuracy, transparency, and alignment to performance strategy.
Identify enterprise-level operational inefficiencies and design scalable, technology-enabled solutions.
Ensure commercial operations processes align with regulatory and compliance requirements.
Provide executive oversight and advisory leadership on incentive compensation (IC) strategy, design, and governance.
Guide development of plan structures, business rules, eligibility frameworks, and governance models to ensure clarity, scalability, and compliance.
Align incentive programs with brand strategy, product lifecycle stage, and market dynamics.
Oversee IC implementation, administration, quality control, and risk mitigation.
Ensure modeling rigor, financial alignment, and cross-functional stakeholder engagement.
Champion data-driven decision-making across client engagements and commercial strategy initiatives.
Oversee advanced analytics initiatives including modeling, forecasting, scenario planning, and performance optimization.
Ensure delivery teams translate complex commercial data into clear, actionable executive insights that drive executive decision-making.
Advance automation and scalable process design through adoption of modern analytics platforms and technology-enabled solutions.
Maintain rigorous quality control standards across all client deliverables.
Own P&L performance for designated portfolio or practice area.
Drive margin optimization, resource planning, and delivery scalability.
Manage multiple concurrent large-scale engagements with disciplined risk oversight.
Establish KPIs and performance metrics to monitor engagement health and business impact.
Lead and mentor high-performing client service, analytics, and commercial operations teams.
Foster a culture of accountability, ownership, and adaptability in deadline-driven environments.
Support recruitment, succession planning, and leadership development.
Build repeatable methodologies and intellectual property to scale Tegra’s commercial operations practice.