Senior Customer Development Manager, Amazon

Kenvue•Minneapolis, MN

2d•Hybrid

About The Position

Kenvue is currently recruiting for a: Senior Customer Development Manager, Amazon What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Amazon Global Customer Leader Location: North America, United States, New Jersey, Summit Work Location: Hybrid What you will do The Sr. Manager Customer Development, Amazon is responsible for developing and executing strategic customer growth plans, delivering financial targets and managing ongoing customer relationships.

Requirements

Bachelor's degree and 8+ years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment is required
eCommerce experience is preferred
Customer Strategy experience is preferred
Prior experience with data analysis is required
Prior success negotiating with and influencing multiple levels of customer leadership is required
Strong financial and analytical acumen are required
Ability to access, interpret and draw accurate conclusions from sales and customer data.
Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies.
Experience in leadership and development of direct reports required
Ability to accurately forecast and predict business results.
Ability to work optimally within a fast-paced, sophisticated matrix and changing environment.
Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan.
Ability to identify and assess risk and prioritize competing demands.
This role will require up to 10% travel

Nice To Haves

Robust Customer Development experience across multiple customers is preferred
Experience with syndicated eCommerce data systems preferred
Cross functional experience preferred

Responsibilities

Develop consumption and shipment plans to deliver financial commitments internally and to the customer
Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results
Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations
Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Staregy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward
Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share
Manages direct reports and is accountable for their talent management and development
Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios, leaning on experts across stakeholder groups, and instilling followership in efforts to win with a highly dynamic/evolving customer
Be a subject matter expert in all demand drivers of the Amazon 1P business including, but not limited to price, promo, packaging/assortment levers, media/search, shopper
Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics
Responsible for accurate forecasting of monthly sales by franchise and brands. Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels
Serves as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution
Manages trade spend to stay within budget and to maximize ROI
Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies
Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity
Complies with company policies and procedures at all times