Senior Customer Delivery Technical Engineer

Capgemini • New York, NY

1d • $65,200 - $158,550 • Onsite

About The Position

We are seeking a Senior Customer Delivery Techical engineer. This role requires deep hands‑on expertise with Cisco enterprise switching, Software‑Defined Access (SDA), and Catalyst Center (DNAC), along with strong customer engagement and leadership capabilities.

Requirements

• Minimum of 2 years of hands‑on, practical experience with all of the following Cisco technologies:
• Cisco DNAC/Catalyst Center:Provisioning, assurance, and general DNAC operations/maintenance.
• Software Defined Access (SDA): LISP, SDA components, micro-segmentation, and DNAC/ISE integration. Design, deployment and troubleshooting expertise
• Catalyst 9000 Switch Family: such as 9200-CX, 9300, 9500, and 9600.
• IPv4/IPv6 Routing: BGP, IS-IS/OSPF.

Nice To Haves

• IPv4/IPv6 Multicast: Design, configuration, and troubleshooting.
• Automation & DevOps:
• Experience with Python, Ansible, and/or Robot Framework.
• Exposure to network automation, APIs, and infrastructure as code.
• Familiarity with Cisco DNA APIs, REST APIs, and programmable networking concepts.
• Prior experience working in customer‑facing, on‑site delivery roles

Responsibilities

• Act as the primary technical lead for on‑site customer engagements, ensuring successful delivery of Cisco enterprise network solutions.
• Lead the design review, implementation, and operationalization of Software‑Defined Access (SDA) architectures.
• Own Catalyst Center (DNAC) operations, including provisioning, assurance, monitoring, upgrades, and day‑to‑day maintenance.
• Drive end‑to‑end SDA deployments, including fabric design, LISP control plane, micro‑segmentation, and integration with Cisco ISE.
• Provide expert‑level troubleshooting across campus LAN, SDA fabric, routing, and switching environments.
• Serve as a trusted technical advisor to customer network, operations, and security teams.
• Collaborate with Cisco internal stakeholders (Sales, CX, TAC, Engineering) to resolve complex technical issues.
• Ensure delivery quality, adherence to Cisco best practices, and customer satisfaction throughout the engagement lifecycle.
• Mentor junior engineers and provide technical leadership during deployments and operational handover.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees