Senior Customer Delivery Manager
About The Position
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.
Requirements
- Diploma or equivalent work experience required.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Account Delivery Management.
- Good business English skills (Written and spoken).
- Willing to travel as needed
Responsibilities
- Responsible for Customer Delivery Management for customers in more complex medium to large accounts.
- Assists with onboarding and management of new and strategic accounts.
- Handles issues escalated from Customer Delivery Management colleagues.
- Contributes to improved overall customer metrics reporting, evaluation and documentation.
- Nurtures and maintains long-term influential relationships with customer decision-makers.
- Recognized as expert on assigned customer(s) and provides insights that influence DN product, sales and marketing decisions.
- Provides advice and council to Delivery Customer Management colleagues.
- Cover the South-Central Region (Texas, Louisiana, Arkansas, and Oklahoma)
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- Critical illness, Accident, and Hospital Indemnity Insurance
- 401(k) Savings Plan
- Health Savings Account
- Leave of Absence Benefits
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
