Senior Customer Centric Engineer, Federal

Okta • San Francisco, CA

244d • $142,000 - $212,000

About The Position

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.

Requirements

• US Person Status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee)
• Industry experience working in a large scale, multi-tenant production environment
• Experience in a Customer Centric Engineering or sustaining team role
• Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud.
• Strong communication and collaboration skills.
• Action oriented with strong analytical, and problem solving skills
• Highly adaptable, fast learner, and resourceful
• Dependable, motivated, self-starter with the ability to work independently to work independently.
• Experience in the Identity/IAM space is a definite plus.

Responsibilities

• Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization)
• Work closely with Dev teams to propose fixes or design changes
• Build and employ tools & automation where needed.
• Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support
• Take complete ownership and follow-up on escalations
• Provide summary on status of various cases that are escalated to engineering
• Collaborate cross-functionally to solve hard technical problems
• Mentor and coach junior team members as we build out the team
• Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
• Deep dive, insist on high standards and always put customers as the highest priority.
• Participate in rotation based weekend and after-hours on-call for critical customer escalations

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services