Senior Customer Assistance Representative-Full Time Elk Grove

Enterprise•Elk Grove, CA

1d•Onsite

About The Position

Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading and rapidly growing privately owned automotive rental and leasing company in North America. The company aims to be the world's best and most trusted mobility company. This full-time Senior Customer Assistance Representative (CAR Sr) position is available at the Elk Grove, CA branch (9700 West Stockton Ave). The CAR Sr will provide high-level customer service to both internal and external customers, primarily face-to-face, supporting branch and rental needs. Through local training and hands-on experience, the CAR Sr will offer administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Enterprise Mobility, held by the Taylor family, manages a diverse fleet of 2.4 million vehicles and generated nearly $39 billion in revenue through over 9,500 locations in more than 90 countries.

Requirements

Must have recent and relevant customer service experience in the last 2 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
This position requires valid CA drivers license
Must have availability for the posted schedule of 40 hours per week with the posted hours of operation.
Must be at least 18 years old

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned