Senior Customer Advocate, Trust & Safety
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About The Position
The Customer Advocate, Trust and Safety, plays a critical role in safeguarding MoneyLion's customers and the integrity of our organization by investigating claims of identity theft, unauthorized charges, account takeovers, and other fraud-related concerns. This position requires a highly analytical, proactive, and detail-oriented individual who thrives in a dynamic environment and demonstrates a strong commitment to regulatory compliance and customer satisfaction. As a key member of the Trust and Safety team, you will independently handle investigations, collaborate with cross-functional partners, and contribute to improving fraud detection and prevention processes. We are seeking someone who excels in a fast-paced, high-volume environment, brings exceptional attention to detail, and uses sound judgment to make confident decisions. This role demands professionalism, analytical thinking, and the ability to work collaboratively across teams to address complex challenges while ensuring compliance with industry regulations and fostering a positive team culture. By identifying and resolving fraud cases effectively, you'll play a vital part in maintaining MoneyLion's reputation for operational excellence and building trust with our customers.
