Senior CS Vendor Mgmt

AT&T • Miami, FL

77d • $91,000 - $136,600 • Remote

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Overall Purpose: To strategically oversee and optimize external vendor call center relationships to drive contracted performance management results, enhance sales performance, and ensure customer satisfaction.

Requirements

• Bachelor's degree (BS/BA) desired.
• 5+ years of sales related experience.
• Bi-lingual required.

Responsibilities

• Manage and optimize relationships with large complex vendor call centers.
• Track, analyze, and report vendor performance metrics; address issues proactively.
• Implement procedures to ensure service quality and alignment with company policies.
• Align vendor activities with sales strategy; provide ongoing feedback and adjust tactics.
• Facilitate team development; maintain long-term vendor relationships and lead communication on forecasts.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree