We are seeking a dedicated and talented Senior Customer Retention Management (CRM) Manager to join our team. In this role, you will lead our customer retention efforts across email, SMS, and loyalty channels. This highly visible role will take ownership of the customer journey from awareness through retention, developing performance-driven campaigns and implementing best-in-class lifecycle strategies to grow and nurture our DTC customer base. You will also drive the strategic evolution of ONE/SIZE’s CRM and loyalty programs—owning the full customer lifecycle from onboarding to retention. You’ll translate data into action, build impactful journeys, and create thoughtful campaigns that deepen our relationship with every community member, ensuring our customers feel seen, celebrated, and connected to the brand at every touchpoint. The ideal candidate is both creatively curious and data-obsessed—someone who thrives on ideating, testing, analyzing, and optimizing campaigns in a fast-paced, ever-evolving digital environment. As a member of the Digital & Ecommerce team, you will collaborate with all teams cross-functionally and report directly to the VP of Digital & Ecommerce.