Senior CRM Administrator

Branch

109d • $140,000 - $155,000

About The Position

We're seeking a Senior CRM Administrator to lead the strategic selection, integration, and optimization of our sales technology stack, with a primary focus on AI tools to enhance our sales development and outbound teams. You'll be the key technical expert responsible for building a robust and scalable technology ecosystem that enables our sales teams to be more efficient, effective, and data-driven. This is a hands-on role where you'll get to shape the future of our sales operations, directly impacting our revenue growth and market position.

Requirements

• 5+ years of experience in a sales operations or a similar role, with a strong focus on technology and systems
• At least 3+ years experience as a CRM Administrator
• Proven track record of selecting, implementing, and managing CRM platforms (HubSpot, Salesforce, etc.)
• Experience with HubSpot’s custom objects, workflows, and integrations
• Deep understanding of AI/ML concepts and how they apply to the sales process
• Expertise in API integrations and a strong grasp of data structures and data flow management
• Experience with business intelligence tools (Looker)
• Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues
• Strong communication and project management skills
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
• Bachelor's degree in a technical or business-related field preferred

Responsibilities

• Partner with the CRO and revenue operations leadership to define the long-term vision and strategy for our sales technology stack
• Design and maintain a seamless and scalable architecture for all sales and marketing-related technologies
• Ensure data flows are clean, accurate, and reliable to feed AI models and reporting dashboards
• Research, evaluate, and recommend AI-powered sales tools for lead generation, qualification, email personalization, and sales intelligence
• Manage the full lifecycle from vendor selection to integration with our existing systems (e.g., HubSpot, Outreach, Gong)
• Lead the technical implementation of new tools and features, including configuration, API integration, and ensuring a smooth rollout to all revenue teams
• Establish key performance indicators (KPIs) to measure the effectiveness and ROI of our technology investments
• Use data to identify areas for improvement and drive continuous optimization
• Work closely with sales operations, marketing, data, and engineering teams to ensure our technology stack aligns with broader business goals
• Partner with sales enablement to develop and deliver training on new technologies

Benefits

• Market-leading medical, dental, and vision insurance
• Stock options
• Free Premium-Tier Origin Financial Wellness subscription
• Monthly home-office stipend
• 401k (TransAmerica)
• 12-weeks paid parental leave for birthing and non-birthing parents
• Flexible time off + sick and safe time
• 11 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees