Senior Critical Environment Telemetry Engineer

Microsoft • Redmond, WA

10d

About The Position

Deliver telemetry onboarding and operations at scale: Configure, validate, and maintain high-availability telemetry from CE systems (electrical + mechanical) using industrial control and monitoring systems (e.g., SCADA, EPMS, BMS/BAS). Deep troubleshooting and root cause analysis: Diagnose issues across control networks and telemetry stacks (field devices → gateways/connectors → SCADA/servers → cloud ingestion), including protocol-level troubleshooting (e.g., Modbus/BACnet register mapping, comms reliability, polling performance, device addressing). Commissioning, integration, and quality: Support commissioning activities and integrations for new/retrofit sites; ensure telemetry meets defined quality standards (accuracy, completeness, timeliness, stability) before release to production stakeholders. Operate with live-site accountability: Partner with datacenter operations and engineering teams to resolve incidents, drive corrective actions, and prevent recurrence; participate in an on-call rotation as needed to support mission-critical environments. Partner and lead cross-functionally: Collaborate with internal teams (operations, engineering, platform/software, security), system integrators, and equipment vendors to deliver telemetry solutions and resolve systemic issues. Improve standards and automation: Contribute to standard telemetry architectures, repeatable onboarding playbooks, and automated validation/troubleshooting approaches; identify gaps and propose roadmap improvements. Documentation and enablement: Create and maintain clear technical documentation (site onboarding guides, point mapping standards, troubleshooting runbooks) and train engineers/operators on telemetry systems and best practices. Security and reliability mindset: Apply strong operational rigor for OT systems (change control, access management, resilient designs, safe rollout practices) to protect uptime and reduce risk.

Requirements

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls/Automation Engineering, Industrial Engineering or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
• Data center controls domain depth: Prior experience in data center controls, including BMS and EPMS lifecycle support, troubleshooting, and project delivery (scope/schedule/vendor management).
• Controls engineering tooling: Experience with PLC/HMI/SCADA development or modification (logic, graphics, alarming, historians), including commissioning practices such as FAT/SAT and structured validation.
• OT networking & reliability: Understanding of OT networking fundamentals (segmentation, redundancy, routing basics), and the ability to troubleshoot field network issues that impact telemetry stability and latency.
• Ability to use tools like Python/PowerShell, SQL, or equivalent to automate validation, analyze large telemetry datasets, and speed root-cause investigation.
• Scripting and data analysis: Ability to use tools like Python/PowerShell, SQL, or equivalent to automate validation, analyze large telemetry datasets, and speed root-cause investigation.
• Operational excellence: Experience building repeatable standards, reducing incident rates, improving telemetry quality KPIs, and contributing to continuous improvement in mission-critical operations.
• Safety and compliance familiarity: Exposure to industrial safety/compliance practices and standards relevant to controls environments (e.g., change control rigor, audit readiness, secure configuration practices).

Nice To Haves

• Broader industry controls experience: Background in utilities/energy & renewables, oil & gas pipelines, manufacturing automation, chemical/pharma processing, aerospace/automotive test systems, or robotics, especially where uptime, safety, and data integrity are critical.

Responsibilities

• Configure, validate, and maintain high-availability telemetry from CE systems
• Diagnose issues across control networks and telemetry stacks
• Support commissioning activities and integrations for new/retrofit sites
• Partner with datacenter operations and engineering teams to resolve incidents
• Collaborate with internal teams, system integrators, and equipment vendors
• Contribute to standard telemetry architectures, repeatable onboarding playbooks, and automated validation/troubleshooting approaches
• Create and maintain clear technical documentation
• Train engineers/operators on telemetry systems and best practices
• Apply strong operational rigor for OT systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees