About the position
As a Senior Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently.
- Serves as a subject matter expert in critical environments-related systems within the data center.
- Advises less experienced colleagues on critical environment topics and provides oversight and training.
- Operates all systems and equipment in a safe and professional manner.
- Inspects and supervises critical environment-related facility equipment for unsafe or abnormal conditions.
- Monitors performance from central monitoring locations and escalates issues as necessary.
- Utilizes telemetry, control systems, and other platforms to monitor site status and analyze events.
- Performs various types of maintenance and repairs for multiple disciplines and equipment types.
- Acts as a subject matter expert, performing troubleshooting independently for multiple equipment types.
- Coordinates and schedules supplier/vendor on-site activities and ensures compliance with safety standards.
- Prepares and submits highly complex reports and develops methods of operating procedures.
- Participates in testing and commissioning activities and advises project management colleagues.
Requirements
- High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience.
- 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field).
- Ability to work 12 hours shifts, including non-standard business hours.
- Ability to meet Microsoft, customer and/or government security screening requirements.
Nice-to-haves
- High School Diploma, GED, or equivalent AND 5+ years mission critical services experience.
- Associate's Degree or technical trade certification AND 4+ years mission-critical services experience.
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
