Senior Credit & Collections Accountant

Hoover & Strong•Richmond, VA

3d•$70,000

About The Position

Hoover & Strong founded in 1912, is a family-owned jewelry manufacturer and refiner. We cater to the jewelry industry by producing over 30,000 eco-friendly and responsibly sourced jewelry products, all made in the USA. Our products and services include jewelry, contract castings, findings, mill products, and eco-friendly metal refining. A team of over 90 enthusiastic and dedicated coworkers have created a progressive, family-oriented work environment that encourages personal growth, the sharing of creative ideas and responsible practices. Our work ethic is strong, and we strive for excellence and innovation in everything that we do. Providing high-quality products and professional services is our passion and we do it all in a casual, non-corporate atmosphere with respect and appreciation for one ano ther. Make a difference in YOUR life and become a part of the Hoover Family! The Senior Credit & Collections Accountant owns the end-to-end Accounts Receivable, Credit, and Collections function, including credit risk evaluation, collections strategy, and customer account management. This role ensures timely and accurate transaction processing while supporting broader financial initiatives related to commodity-driven market dynamics.

Requirements

Bachelor's degree in accounting, finance, or other training
Able to manage multiple priorities in a timely and independent manner
Experience in customer service.
Able to professionally communicate with customers over the phone.
Must be reliable and punctual.
Consistently works 40 hours per week.
Works the majority of the time independently apart from a few questions and clarifications needed.
Requires excellent verbal and written communication abilities.
Able to voice opinions and ideas when problem-solving to formulate the best path forward.
Excellent computer skills in Windows, Office, directory navigation, and file management required.
Ability to learn, understand and adhere to established policies and procedures.
Showcases understanding of established policies and procedures by consistently adhering to them.

Nice To Haves

Experience in Microsoft Dynamics Business Central is a plus.
Exposure to commodity-driven industries and related financial dynamics is a plus.

Responsibilities

Partner with Sales to manage customer accounts and proactively communicate on account status and risks.
Serve as primary point of contact for customer inquiries, payments, and dispute resolution, ensuring timely reconciliation.
Lead collections efforts, including outreach, payment plan negotiation, and escalation to third-party collections when necessary.
Analyze A/R trends (aging, DSO, write-offs) and provide actionable insights to improve cash flow and reduce credit risk.
Identify and implement process improvements across A/R, credit, and cash application.
Process and apply customer payments (ACH, wires, checks, lockbox) and maintain accurate account records.
Evaluate creditworthiness by running credit reports and establishing appropriate limits and terms; monitor and adjust as needed.
Administer credit card processing systems (US Trans) and support reconciliation, controls, and exception monitoring.
Partner with IT to enhance ERP functionality and reporting capabilities.
Runs credit reports and establishes credit limits and terms for customers.
Monitors metal-related balances and trends, identifying potential financial impacts from market conditions, interest rate changes, and compliance requirements.
Support finance leadership on initiatives related to commodity and interest rate exposure.
Review A/R aging and drive targeted collection actions.
Coordinate with Accounts Payable to align payment timing with cash flow priorities.
Reconcile key vendor statements to ensure completeness of recorded liabilities.
Support initiatives including reviewing and reconciling key vendor statements to ensure completeness and accuracy of recorded liabilities.
Coordinate with Accounts Payable on payment timing to align cash inflows and outflows, supporting overall liquidity management.
Assist with resolution of complex or escalated vendor invoice discrepancies in coordination with Accounts Payable and operations.
Assist Director of Finance & Accounting with other duties assigned.
Support month-end close, including review of A/P cutoff, accruals, and expense completeness.
Assist with compliance reporting (unclaimed property, anti-money laundering).
Support audit requests and preparation of "Prepared by Client" schedules.
Assist in monitoring financial risks, including commodity price fluctuations and interest rate impacts.