Senior Creative Services Project Manager

Hello Heart•Menlo Park, CA

22h•$160,000 - $170,000

About The Position

About Hello Heart: Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information. About the Role: We’re looking for a Senior Creative Services Project Manager to bring clarity, structure, and rhythm to how creative work gets done. This role owns the systems behind execution, from intake and prioritization to timelines and stakeholder alignment, so our team can deliver high-quality work with focus and confidence. This role is about empowering others. You’ll build the systems and workflows that reduce friction, protect creative focus, and help us deliver consistent, high-impact work across every audience we serve.

Requirements

6+ years of project management experience supporting creative, brand, design, product, or marketing teams, preferably in a startup or high-growth environment.
Required skills: creative project management, prioritization, timeline and dependency management, stakeholder communication, and process development.
Required systems: Asana or similar project management tools and Google Drive or equivalent file management platforms.
Strong understanding of creative production across digital and print.
Experience supporting design, copy, and or video production teams.
Proven ability to influence without formal authority and drive alignment across cross-functional stakeholders.
Exceptional organizational, prioritization, and communication skills in fast-paced environments.

Responsibilities

Own the creative intake process, ensuring requests are routed correctly and briefs are complete before work begins.
Partner with Marketing and Brand leadership to prioritize projects based on business impact and team capacity.
Build and manage project timelines across campaigns, launches, events, and ongoing initiatives.
Coordinate dependencies across design, copy, video, and external partners to keep deliverables on track.
Identify risks early, communicate tradeoffs, and drive decisions to maintain delivery timelines.
Manage scope changes and ensure stakeholders understand impacts to timing and resourcing.
Build and maintain scalable workflows in Asana, including templates, intake forms, status conventions, and documentation standards.
Establish and maintain file management standards, including Google Drive organization and governance.
Lead project kickoffs, status updates, and cross-functional alignment meetings.
Create visibility into project status, team capacity, and delivery expectations for stakeholders and leadership.
Track workload and throughput to identify bottlenecks and improve production efficiency.
Forecast resource needs and recommend process improvements as the organization scales.
Serve as a process resource for Marketing and Brand partners, helping teams engage Creative effectively.