Senior Creative Program Manager
About The Position
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. We’re hiring a Senior Creative Program Manager to shape the operational strategy behind our national design team. This role goes beyond project delivery — you’ll lead the development of reporting infrastructure, workforce planning models, and optimization initiatives that enable our team to deliver creative excellence at scale. You are a systems-minded, data-driven operator who sees structure as a competitive advantage. In this role, you’ll turn complexity into clarity, translate performance into insights, and build the operational muscle that powers one of the largest in-house creative studios in real estate. At Compass,
Requirements
- 5+ years of experience in creative operations, business analysis, or program management—preferably within an in-house creative, marketing, or agency environment.
- Strong fluency in Workfront (or similar tools), including reporting, automation, and system configuration.
- Proven ability to analyze and visualize data using tools like Power BI, Tableau, or Looker, and translate those insights into strategic recommendations.
- Experience managing NPS or satisfaction tracking, with the ability to tie feedback to performance improvement.
- Strong writing skills with the ability to produce thorough, easy-to-follow documentation on how to pull and manage data.
- Skilled in capacity modeling, forecasting, and performance reporting to support resource and budget planning.
- Strong communicator who can influence through data, structure, and storytelling.
- Comfortable balancing detail and big-picture thinking in a fast-paced, creative environment.
- A proactive problem solver who thrives on building systems that scale.
Responsibilities
- Own our creative systems: Oversee the structure, optimization, and long-term roadmap of our project management platform (Workfront), ensuring it enables visibility, accountability, and operational excellence across the entire creative organization.
- Build the creative team’s reporting infrastructure: Design and manage dashboards that measure studio health—tracking performance across volume, SLAs, utilization, NPS, and delivery speed—and transform data into actionable insights that guide leadership decisions.
- Forecast team capacity and future needs: Develop models that anticipate project demand, workload distribution, and resourcing needs, providing recommendations that shape hiring, outsourcing, and strategic planning.
- Lead cross-functional program improvements: Evaluate workflows and team performance to identify operational bottlenecks, propose process optimizations, and measure the impact of new programs and tools over time.
- Serve as the connective tissue across teams: Partner with Creatives, Producers, Marketing, and Finance to ensure creative delivery aligns with Compass’s broader business and brand goals.
- Advance automation and AI-driven efficiency: Champion new technologies that streamline operations, reduce manual lift, and unlock more time for creative work.
- Enable data-informed decision making: Deliver recurring reports and insights that connect creative performance to business impact—helping leadership plan, prioritize, and scale smarter.
Benefits
- Participation in our incentive programs (which may include eligible cash, equity, or commissions).
- Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
