Senior Court Service Specialist-652

Hillsborough County•Tampa, FL

2d•$23

About The Position

Performs various advanced administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for multiple court types. STARTING SALARY: $22.95 hourly/ $47,736.00 annually CORE COMPETENCIES Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals JOB SPECIFIC COMPETENCIES Advanced knowledge of policies, procedures and practices. Advanced knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of advanced administrative duties. Knowledge of counterfeit bill detection procedures. Ability to demonstrate proficiency at interpreting and training on statutes, rules, Administrative Orders, and requirements related to several court types. Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations. Ability to work under pressure with specific timelines and mandated state and/or agency standards. Ability to work independently in the absence of supervision. Ability to exercise a high degree of judgment, tact, and diplomacy. Ability to use various computer systems, software, and office equipment. Ability to exercise excellent communication skills, both oral and written. Ability to comprehend and perform accurate computations and verifications of data. Ability to handle restricted, sensitive, and confidential information. Ability to support the agency’s goals and visions. Ability to establish and maintain effective working relations with government officials, other employees, and the public. REPRESENTATIVE DUTIES Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position. Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position. Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience. Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements. Initiate and facilitate cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types. Regularly trains co-workers to perform tasks for wide variety of court types/functions including creating and updating training material and procedural updates. Analyze process workflows including legal requirements. Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types. Cahier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks more than 50% of the time. Performs daily reconciliation. Audits account and performs quality control of court records. Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements Process new cases and subsequent pleadings. Reviews for proper statutory requirements and financials. Process warrants, summons, subpoenas, and driver’s license suspensions according to established procedures. Performs data entry, advanced research and redaction of court records for prolonged periods. Develop and implement procedures to improve quality of service, productivity and efficiency. Researches, collects, organizes and evaluates information to produce a work product that provides consistent results. Tracks and maintains records and assists in the preparation of statistical and Court reports. Participates and leads special projects when assigned by leadership. Performs Team Lead functions. Required to work overtime, weekends and holidays depending on responsibilities and staffing needs.

Requirements

Graduation from High School or a GED Certificate and three (3) years of experience in the processing, preparing or reviewing of any type of legal document and three (3) years of cashiering or customer service experience.

Responsibilities

Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position.
Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience.
Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements.
Initiate and facilitate cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types.
Regularly trains co-workers to perform tasks for wide variety of court types/functions including creating and updating training material and procedural updates.
Analyze process workflows including legal requirements.
Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types.
Cahier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks more than 50% of the time.
Performs daily reconciliation.
Audits account and performs quality control of court records.
Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements
Process new cases and subsequent pleadings.
Reviews for proper statutory requirements and financials.
Process warrants, summons, subpoenas, and driver’s license suspensions according to established procedures.
Performs data entry, advanced research and redaction of court records for prolonged periods.
Develop and implement procedures to improve quality of service, productivity and efficiency.
Researches, collects, organizes and evaluates information to produce a work product that provides consistent results.
Tracks and maintains records and assists in the preparation of statistical and Court reports.
Participates and leads special projects when assigned by leadership.
Performs Team Lead functions.
Required to work overtime, weekends and holidays depending on responsibilities and staffing needs.