Senior Corporate Account Manager

Caterpillar Inc.•Peoria, IL

4d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Corporate Account Management Team within Caterpillar’s Customer Solutions Core Regions Division is seeking a Senior Corporate Account Manager to partner with Managed Accounts and ensure their fleets operate at peak efficiency. Role Summary: This Senior Corporate Account Manager Role with a focus on Product Support and Customer Solutions will work with specific accounts to grow our relationships and provide long term solutions. In this role, you will serve as a trusted advisor to major customers, delivering exceptional support services and driving account strategies that optimize fleet performance. You’ll collaborate with dealers and internal teams to identify business needs, provide technical and diagnostic expertise, and ensure customers receive maximum value from Caterpillar and dealer resources—ultimately fostering long-term satisfaction and loyalty.

Requirements

Customer Focus & Relationship Management: Build and sustain productive, long-term relationships with clients and vendors through clear, effective communication and a deep understanding of their business challenges.
Value Selling: Articulate and deliver the full value of Caterpillar’s products and services, differentiating offerings to address specific customer needs and qualifying opportunities based on strategic fit.
Negotiation, Decision-Making & Critical Thinking: Navigate complex negotiations with confidence, analyze situations accurately, and make informed decisions that balance risk and opportunity while striving for win-win outcomes.
Account Management: Manage day-to-day account activities, resolve complex issues, and advise on tailored solutions that drive customer success.

Nice To Haves

Industry expertise in construction products, services, work tools, and exposure to digital solutions.
Bachelor’s degree in Engineering, Business, Marketing, or a related field.
Extensive commercial experience in dealer and/or customer-facing roles, with a proven track record of driving results and building strong relationships.

Responsibilities

Consult and Collaborate: Work closely with dealers and internal stakeholders to support sales and service for corporate account customers.
Develop Communication Processes: Create clear, proactive processes to inform customers about product support needs, rates, shipping timelines, delays, and other critical updates.
Ensure Fleet Performance: Partner with dealers to maintain and service customer equipment, providing technical resources and defining support requirements.
Drive Growth: Engage directly with customers to gather insights, identify opportunities, and promote additional products and services that meet evolving needs.
Maintain Compliance and Alignment: Follow organizational policies, ensure regulatory compliance, and maintain transparent communication across teams to meet customer expectations.