Senior Coordinator
CVS Health•Work from home, DE
321d•$18 - $35
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About The Position
The Medicare Grievance Senior Coordinator will fully research and resolve beneficiary complaints. These complaints can include various issues and may require coordination with various departments to fully reach resolution. Responses must be timely and include member focused solutions in both written and oral format. Ideal candidates will have Medicare knowledge, customer service experience, attention to detail and the ability to multitask. Production and quality goals will align to time in the position. Colleagues have opportunities to grow in the complaints business unit with opportunities for advancement via documented skill progression paths.
