Senior Coordinator-Tonganoxie, KS

DSM • Tonganoxie, KS

70d • Onsite

About The Position

As a Senior Coordinator, Customer quality PETFOOD at our Brand New (Premix) Animal Nutrition and Health location in Tonganoxie, KS, you will provide quality support for our customers, related to answering quality-related questions and questionnaires, the complaints handling process and/or other customer-related quality topics for PETFOOD. Our mission is to provide customer focus, ensuring product quality and service value for each customer segment.
If you thrive on building and supporting relationships with integrity and quality assurance and have a solid customer service background in pet food, please apply and collaborate on our global team to support our regional and global clients.

Requirements

• Master’s or Bachelor’s degree or equivalent (Chemistry, food technology, microbiology or similar).
• Experience in Quality Assurance experience in the Animal feed/Food Premix industry (Manufacturing or business).
• Customer oriented QA professional with interest and experience in managing customer QA relations.
• Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP relations and ISO certifications.
• Service oriented person, who works accurately, with high quality and passion.
• Good computer program knowledge and skills (Power BI, CRM, PowerPoint, Excel).
• Excellent written and oral communication skills in English. Spanish is a plus.
• Likes to work in close cooperation with other team members.

Nice To Haves

• Spanish is a plus.

Responsibilities

• Act as the quality key-contact for our customers and internal business partners
• Ensure a timely and correct response on customer requests (e.g., Issues, questions, need for Quality statements, Questionnaires etc.)
• Build customer QA relations by creating various service levels by supporting Global and regional Key Account programs
• Support and ensure handling of complaints to fulfill the customer’s expectations.
• Seeking opportunities to improve our customer services processes, e.g., for questions, issues and questionnaires.
• Provide operational support within projects, our internal sales functions in QA related topics and support sales and marketing to implement new products and services.
• Be the representative of the customer’s quality voice in our internal processes and organization.
• Optimizing the standard documentation portfolio to fulfill customer requests and working closely together with functions to achieve this. (e.g., Product managers, Product Application Specialists, Regulatory Affairs)
• Give operational support to the Customer QA Manager on all relevant Quality issues/activities.

Benefits

• Paid holidays, 18 days PTO + 2 floating holidays.
• Full healthcare benefits day one – medical, dental, eye and life insurance.
• 401 K with generous company match.
• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and owns the outcome.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees