Senior Coordinator, US Open Premier Club Operations
About The Position
The Senior Coordinator, US Open Premier Club Operations supports all functions of the US Open Hospitality service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and servicing of US Open PREMIER Clubs and Packages. Contribute to the management, operations, and servicing of a $52.2M book of business, ensuring strong client service and operational excellence Serve as pre-tournament logistics point for all Hospitality premium ticket packages, including but not limited to: 2026 Temporary Hospitality Spaces and Internal USTA Events Develop and maintain positive hospitality client and vendor relationships Assist in 2027 on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space Coordinate the planning and service of Premier Club Spaces and internal USTA events Coordination may include, but not limited to: Work with F&B vendor to deliver world-class food options and service Support the merchandise operation and fulfillment Assist with the aggregation, shipping, tracking, and delivery of all Hospitality premium package parking assets Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.) Coordinate marketing communications, operations and servicing with clients Assist with distribution of Event Planning Guides for US Open Premier Clubs Point of contact for client site visits and walkthroughs Other projects and duties as assigned by Managing Director, Manager, Hospitality Consultant, Hospitality team, and Elevate Sales Team
Requirements
- Bachelor’s degree from an accredited college or university
- Experience in operating at sports team(s) or other live events required
- Individual must possess a strong work ethic, a positive attitude, and a professional client- facing demeanor
- Excellent organizational and time-management skills
- Exceptional written and verbal communication skills
- Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
- Demonstrated ability to be a self-starter who can problem-solve and handle sensitive client matters with discretion
Nice To Haves
- Customer-facing experience preferred
- Familiarity with CRM systems preferred (e.g., Salesforce)
- Familiarity with Ticketing systems preferred (e.g., Archtics)
- Proficiency with Google Suite, Excel, Powerpoint, Adobe suite, and Canva preferred
Responsibilities
- Contribute to the management, operations, and servicing of a $52.2M book of business, ensuring strong client service and operational excellence
- Serve as pre-tournament logistics point for all Hospitality premium ticket packages, including but not limited to: 2026 Temporary Hospitality Spaces and Internal USTA Events
- Develop and maintain positive hospitality client and vendor relationships
- Assist in 2027 on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
- Coordinate the planning and service of Premier Club Spaces and internal USTA events
- Work with F&B vendor to deliver world-class food options and service
- Support the merchandise operation and fulfillment
- Assist with the aggregation, shipping, tracking, and delivery of all Hospitality premium package parking assets
- Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.)
- Coordinate marketing communications, operations and servicing with clients
- Assist with distribution of Event Planning Guides for US Open Premier Clubs
- Point of contact for client site visits and walkthroughs
- Other projects and duties as assigned by Managing Director, Manager, Hospitality Consultant, Hospitality team, and Elevate Sales Team
Benefits
- Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
- Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
- Time to recharge and energize : Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job
- Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
- Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
