Senior Coordinator, Total Rewards

Texas State Technical College•Waco, TX

34d

About The Position

The Senior Coordinator, Total Rewards provides coordination, tracking, and documentation support for TSTC’s total rewards activities, including compensation, benefits, time and attendance, and workforce structure programs. Under minimal supervision, this role supports accurate and timely execution by maintaining calendars, managing intake and inquiries, keeping execution documentation current, and ensuring follow-through on assigned items. The role does not design programs or make pay decisions. Success is measured by responsiveness, completeness of materials, adherence to timelines, and clear coordination across Total Rewards partners. The employee will demonstrate TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Requirements

Associates degree or equivalent combination of education and experience.
Three (3) years of experience in HR coordination, administrative support, or program operations.
Experience managing shared inboxes, tracking requests, or coordinating cyclical activities.
Strong organizational and tracking skills.
Ability to manage multiple deadlines and requests with accuracy.
Clear written and verbal communication.
Attention to detail and follow-through.
Ability to work within defined processes and escalate issues appropriately.
Communicates clearly and confidently across audiences and mediums.
Listens actively, shares relevant information, and adapts communication style to support understanding, alignment, and collaboration.
Builds trust through transparent, timely communication.
Applies core job knowledge and relevant expertise to deliver accurate, high-quality work.
Demonstrates sound judgment and proficiency with systems, tools, and processes.
Seeks opportunities to improve skills, solve problems, and enhance service delivery.
Takes ownership of assigned responsibilities and follows through on commitments.
Adapts to shifting priorities while maintaining focus on outcomes.
Proactively addresses challenges and applies sound judgment to support continuous improvement.
Collaborates effectively and respectfully with teammates and partners.
Contributes to shared goals, supports a positive team environment, and demonstrates a service-oriented mindset grounded in responsiveness, trust, and professionalism.

Nice To Haves

Experience supporting compensation, benefits, payroll, or HR operations.
Experience working with HR systems or structured workflows.
Experience in higher education or public-sector environments.

Responsibilities

Maintain the Total Rewards calendar and related execution trackers.
Track deadlines, dependencies, and deliverables across compensation, benefits, time and attendance, and workforce structure activities.
Monitor upcoming milestones and flag missing inputs, approvals, or documentation for review.
Serve as the primary coordinator for the Total Rewards inbox.
Triage inquiries, route requests to the appropriate team member, track responses, and ensure timely follow-through.
Maintain visibility into open requests and support consistent service expectations.
Maintain execution documentation and workflow materials for Total Rewards processes based on approved practices.
Update documentation as changes are identified by program owners or HR Systems.
Ensure materials are organized, current, and accessible for reference and audit support.
Maintain execution checklists for cyclical Total Rewards activities such as merit, promotions, retention, and benefits cycles.
Compile routine execution status updates aligned to the Total Rewards calendar.
Track action items and follow-ups to support coordination across partners.
Identify recurring coordination or documentation issues and support improvements to tracking tools and reference materials.
Assist with audit preparation by maintaining organized records and execution documentation.