Senior Coordinator, Team Member Experiences - Events

Universal Orlando•Orlando, FL

About The Position

Plans and executes property-wide Team Member engagement activities, supports effective coordination and administration of Team Member programs. Capitalizes on technology to support online systems/programming, data collection, and Team Member feedback, to drive initiatives and decision making. Leverages partnerships within the business leaders and serves as a point of contact in the communication of project and department information.

Requirements

High school degree or GED required.
2+ years in a customer service, event planning, hospitality role; or equivalent combination of education and experience.
Solid judgment and decision making
Demonstrates confidentiality and professionalism
Strong verbal and written communication at all levels
Strong organization and planning
Independent and self-driven.
Strong sense of ownership
Able to take work direction and provide regular follow-up
Able to summarize variety of qualitative information
Strong partnering, collaboration, and teamwork
Consistent attendance is a job requirement.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Plans and executes company-wide Team Member Engagement activities and Administration/HR Divisional events.
Serves as the project coordinator for events by developing the plan; which includes timelines, marketing, communication, and execution.
Partners with internal departments (Catering, Entertainment, Security, Operations, Internal Communications, etc.) and external partners/vendors during planning and throughout execution.
Ensures all administrative responsibilities around event planning and execution are completed in a timely manner.
Adheres to predetermined budgets as set by department leaders when planning events.
Negotiates with internal partners and vendors to secure pricing on specific items such as event space, merchandise, catering, services, and technology.
Documents all invoices/charges associated events, ensuring the process of payments.
Solicits Team Member feedback to ensure satisfaction and enhance/expand future offerings.
Provide post event reporting, assessments and key learnings.
Reviews and maintains department SOP on all Events, leverages platforms and tools such as Smartsheet, SharePoint, and all external platforms
Supports for the execution of Team Member Experiences on-going recognition, appreciation, and leisure programs as needed.
Ensure distribution and/or collection of items, communication with internal and external partners, troubleshooting concerns, all with timeliness and efficiency.
Acts as the liaison with other HR partners and provides support and information regarding program and event planning, to include creative collaboration, financial, and execution support.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.