Senior Coordinator, Talent Acquisition

Waste Management, Inc. (WM)•Arkansas City, AR

19h

About The Position

The Senior Coordinator, Talent Acquisition owns all aspects of the candidate experience post the verbal offer acceptance of a new hire through 90 days post the new hires start date with WM. This role supports the Talent Advisors, the hiring team, and the candidates through the pre-employment process. The position performs administrative duties including receiving, processing and tracking pre-employment screens, updating and maintaining appropriate databases and communicating results. Serves as the candidate's point-of-contact for all new hire inquiries.

Requirements

High School Diploma or GED (accredited)
3 years relevant work experience (in addition to education requirements)

Responsibilities

Ensures a positive customer experience by facilitating a welcoming and seamless onboarding experience for candidates and new hires through their first 90 days of employment.
Manages the full life cycle of the new hire process: interview scheduling, pre-employment, onboarding, staffing phases, and other key stages.
Serve as a first point-of-contact for candidate questions on background check and drug screen policies and/or processes.
Acts as brand ambassadors by embodying the company’s People First Commitments and Values of Success and Integrity, Diversity and Inclusion, Valuing Safety, our Environment, and our Customers throughout every interaction.
Monitors candidates and new hires to ensure efficient progress through all appropriate avenues: from scheduling interviews with the hiring teams during the hiring process to engaging with new hires through the 90th day of employment.
Builds partnerships by supporting internal and external customers, fostering engagement by effectively responding to inquiries and issues.
Serves as primary point of contact for candidates and new hires with their People Services Team.
Provides timely, thoughtful, and engaging messages through written and verbal communication to customers during the hiring process.
Keeps Candidate Tracker updated by providing current and accurate data indicating the candidate’s/new hire’s status.
Can recognize and properly handle highly sensitive and confidential candidate and employee data, maintaining its integrity.
Works proactively to identify and apply solutions, adaptive ideas, and guidance to all customers.
Maintain working knowledge of processes to answer candidate questions
Ensure that candidate and Talent Advisor questions are fully addressed and escalating complex/difficult questions as necessary.
Follow through to ensure that each pre-employment check is fully executed and stays proactively engaged through every step of the pre-employment process.
Provide high-quality, timely, and professional customer service.