Senior Coordinator Service Assurance

Zayo Group

1d•Remote

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. We are seeking an experienced and detail-oriented Sr Coordinator, Service Assurance, to perform the day-to-day functions associated with break/fix activities. This individual will be responsible for maintaining status reports, documenting project schedules, and project cost with moderate supervision. NOTE: The team is open to this role working in a remote capacity within the United States.

Requirements

Must have working knowledge of structured cabling and routing.
Must be familiar with email, MS Excel, Word, Google Earth.
Ability to manage budgets, timelines, and resources effectively.
Must be able to read and understand construction documents.
Excellent communication and interpersonal skills, with the ability to work with a wide range of stakeholders.
Strong problem-solving skills and the ability to adapt to changing project conditions.
Knowledge of safety regulations, quality control, and construction standards in OSP projects.
High school diploma or equivalent, required.
One to two (1-2) years’ experience with project coordination in the telecom industry.
Ability to sit at a desk for extended periods.
Ability to handle stress and multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Experience with Salesforce, AutoCAD, and Visio, desired.

Responsibilities

Responsible for local contract administration and compliance with bonding, insurance, and generalized procedures.
Project coordination with all levels of internal leadership.
Assist and coordinate internal and 3rd party resources to ensure coverage and best practice.
Maintain a tracking log for all emergency restoration purchase requisition.
Responsible for coordinating all permits associated with city, state, and county agencies.