Senior Coordinator - Referral & Scheduling (Remote)

Jobgether

2d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Referral and Scheduling Coordinator - REMOTE. In this role, you will play a crucial part in our Telehealth Clinic and Outpatient programs. You will be the first point of contact for individuals seeking our services, ensuring that appointments are scheduled seamlessly. With the fast-paced nature of telehealth, your organizational skills will be instrumental in maintaining a smooth operational flow. You will support patients and providers by facilitating connections to telehealth services while managing critical documentation. By joining our team, you will contribute to enhancing patient access and experience in a meaningful way.

Requirements

• High School Diploma or GED (Associate's or Bachelor's degree preferred).
• At least 1 year of experience in a medical, clinical, or fast-paced office setting.
• A designated home workspace with reliable internet.
• Strong communication, organization, and problem-solving skills.
• Comfort using technology, portals, scheduling systems, and EHRs.
• Bilingual skills are a plus!

Responsibilities

• Be the friendly first point of contact for individuals, helping them schedule appointments and access telehealth services.
• Explain telemedicine services to individuals served, referral partners, medical offices, schools, and community agencies.
• Help individuals successfully connect to their telehealth appointments (tech support stars welcome!).
• Process and manage referrals, schedules, eligibility, consents, and documentation in our electronic health record.
• Coordinate care-related tasks such as lab requests, medical records, and required forms.
• Ensure provider schedules are accurate, complete, and aligned with scheduling guidelines.
• Support daily administrative workflows including faxes, emails, eligibility checks, and payment processing.

Benefits

• Health Insurance Options – includes a preloaded benefit card to help cover out-of-pocket expenses.
• Dental & Vision Insurance.
• 401(k) Retirement Plan.
• Generous PTO & Sick Time.
• Robust Employee Assistance Program (EAP) – mental health, legal, financial & more, available digitally and in person.
• Employer-Paid Life & AD&D Insurance.
• Optional Supplemental Coverage: Life Insurance, Short-Term & Long-Term Disability, Critical Illness (with cancer protection), Accident Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED