Senior Coordinator, Platinum Access

TKO•New York, NY

About The Position

The Senior Coordinator, Platinum Access is a key role within the On Location Platinum Access & Enterprise Sales teams responsible for supporting the custom program business development and account management for a variety of clients, including corporate buyers, HNWI, as well as sponsors, national federations, licensees, suppliers, donors, other stakeholders of National Olympic Committees (NOCs), International Federations, rightsholder affiliates, and host cities/organizing committees. This role will be responsible for maximizing business development efforts by recommending technology processes and sales enablement tools to drive more efficient CRM, pipeline management, and on-site delivery processes. From time to time, this role will also be asked to support the Program Management/Operations team to deliver the contractual program elements. Working across a variety of On Location workstreams, including but not limited to Technology, Data, B2B Sales, Marketing, and Games Services, will be inherent.

Requirements

Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
Experience in a management position (minimum of 2+ years), preferably in a B2B role or within the travel and hospitality industry
Proficiency in Salesforce, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)

Nice To Haves

Proven record of building and maintaining client relationships and managing complex corporate accounts
Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients
Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment
Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done
Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner
Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment
Ability to set priorities, quickly zero-in on the "critical few" and put the "trivial many" aside, and to juggle numerous tasks and priorities while maintaining productive flow of work
Continually strives for self-development and discovering better means of accomplishing both personal and professional goals
Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results
Comfortable traveling and working within an international environment
Experience with International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry
Fluency in other languages is a plus

Responsibilities

Provide general support to the Platinum Access and Enterprise Sales Team as needed
Lead and manage an efficient onboarding and training process for both teams, as new employees are hired and as new processes are established or technologies are developed
Develop and maintain a strong working relationship with all functional areas / workstreams; available to assist other related projects, as needed
Maintain working knowledge in the following areas: Commercial and Stakeholder/Affiliate Product Offerings and Inventory Competition/event venue locations and event schedules Authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs Author and distribute event-related communications to applicable staff Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client Execute all other duties assigned by the team or leadership
Manage supporting tools for pipeline management (e.g. Airtable), CRM (e.g. Salesforce), and point of sales systems (unique to each rightsholder)
From initial contact to the contracting phase to execution -- develop and maintain relationships with specific accounts as allocated by Management to drive the Custom Programs business
Identify the unique hospitality requirements of each client, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on client business objectives
Build and manage event budgets during the ideation and curation process, with oversight from Management and other key function areas, to ensure the proposed and sold experiences are financially sound
Author, edit, assist with design, and/or produce proposal materials
Support Management during the contracting process, including negotiations, escalations, and approvals/signatures for mutually “win-win” solutions and ensure On Location receives the best available rates in the market for guest experiences
When required, support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members
Establish and implement initiatives for CRM and pipeline management processes, leveraging technology systems and tools to enhance efficiency and streamline operations
Maintain client records in the CRM/database (Salesforce) and inventory management system (Optimo, Secutix or other)
Work in close coordination with the Program Management team on all business development opportunities and feasibility of programs and solutions offered
Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations
Review post-event notes and client surveys to ensure brand quality standards are achieved
Maintain the collection, input, and documentation of event summary information (e.g., historic sales reporting, event survey, and financial client reporting, actuals to accounting, check approval)
Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
Onsite attendance at events and client meetings/site visits as required
Research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions
Take on an on-site role in the delivery of individual programs as requested by Program Management team
Assist in the development, documentation, and implementation of specific procedures, systems, and operational efficiencies
Conduct and/or participate in Team and Leadership Team meetings, as needed
Provide leadership / feedback on process development / improvement during meetings
Participate in post-event review meetings regularly
Conduct process review / improvement meetings regularly
Monthly expense and/or event budget reconciliations, as needed
Drive focus on Continuous Quality Improvement
Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
Extensive collaboration and communication within the team and across workstreams
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.