Senior Coordinator, Platform Operations

Nascar•Charlotte, NC

18h•Onsite

About The Position

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. NASCAR seeks a talented professional to join in the position of Senior Coordinator, Platform Operations based in our Charlotte, North Carolina office. The Senior Coordinator, Platform Operations supports the day-to-day quality assurance and ticket-management needs of NASCAR’s digital platform. This role is responsible for QA and UAT support across the platform and related experiences, managing bug, issue, and feature ticket tracking. In addition, this role will be responsible for supporting backlog grooming and prioritization, helping maintain release readiness, and offer operational visibility across the platform roadmap.

Requirements

Bachelor's degree from a four-year college or university required
Minimum of five (5) years related digital or e-commerce experience; or equivalent combination of education and experience.
Proficient in Company-provided hardware and software, including Microsoft Office products.
Basic understanding of WordPress, Adobe Products, Amazon Web Services, YouTube, Google Products, Atlassian Products (JIRA), etc.
Exceptional organizational, problem-solving, and analytical skills.
Self-starter, motivated, and able to drive projects to completion with minimal guidance.
Competent with statistical tools and techniques for both qualitative and quantitative analysis.

Responsibilities

Manage internal relationships among business units to understand feature sets and optimal customer journeys on multiple digital platforms and to optimize digital experience and reliability.
Provide daily quality assurance, regression testing, and UAT support across the NASCAR digital ecosystem, products, and apps, ensuring correct displays and functionality.
Triage and document digital issues from employees, third-party companies, and stakeholders using department designated tools (Slack, Teams, JIRA, Google Products, etc.).
Support prioritization, backlog grooming, and operational-readiness processes for platform work while coordinating with key internal and external stakeholders on ticket status and issue resolution.
Analyze usage trends to help define platform strategy and develop data-driven approaches.
Contribute to the definition of KPI's for the business and product performance, as well as the design and implementation of reporting dashboards tracking key business metrics.
Participate in the day-to-day technical operation plan of the digital platform and user experiences, including live digital products, mobile applications, live video streaming and data feeds.
Participate in product roadmap discussions and provide operational insights to improve feature development and user experience.
Lead digital operational support functions including testing, handoffs and documentation for new feature releases and live products.
Maintain and improve process documentation, support resources and operational communication tracking systems.
Maintain up-to-date department documents using department-designated tools (WordPress, Confluence, JIRA, etc.).
Provide support outside of normal business hours when necessary.