Senior Coordinator of Writing and Language Support Programs - Department of Language, Culture & Gender Studies-English, Rhetoric & Spanish

TWU•Denton, TX

21d

About The Position

Performs administrative work to support and enhance the effectiveness of English, Rhetoric, and Spanish (ERS) initiatives including First-Year Composition (FYC) and dual credit, The Write Site, and Spanish Learning Support within the department of Language, Culture, and Gender Studies. Work includes report preparation, review and preparation of student files, support for events such as student enrollment, assistance with planning staff and faculty training and professional development, maintaining scheduling of courses and tutor schedules, communicating with faculty, adjunct faculty, writing, and Spanish tutors. Work is performed under the supervision of the Director of Tutoring and Director of FYC. Performance evaluation is based on completion of assignments and attainment of desired results. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. For the Write Site and Spanish Learning Support, the Coordinator supports a Director, a Graduate Assistant Director, and a staff of approximately 20-30 tutors in any given semester. For the FYC program, the coordinator supports a Director, Associate Director, Graduate Assistant Director(s), and approximately 40-50 FYC instructors (graduate students, adjunct, full-time faculty, and dual credit) in any given semester. The coordinator manages the dual credit program by: observing instructors, planning orientation and professional development, communicating between department leadership and dual credit partners, and collaborating with the Dual Credit Office to improve conversion of dual credit students to fully matriculated full-time TWU students.

Requirements

Bachelor's degree in an area generally related to program content or assigned responsibilities.
A minimum of two years’ experience tutoring or working in an instructional capacity in higher education.
Adept with GoogleSuite and office management tools
Basic knowledge of and familiarity with academic program structures in higher education
Ability to learn and appropriately utilize: TWU and COB academic program requirements, processes, and databases
Ability to collect, analyze, and evaluate student and program data in support of admissions decisions
Ability to prepare written reports and spreadsheets to assist COB in decision-making
Ability to communicate effectively, both orally and in writing
Ability to relate constructively to others in the workplace
Ability to accept supervision and respond to requests in a timely, constructive manner
Ability to acquire new knowledge and skills through on-the-job and course training
Ability to work under pressure when necessary
Ability to maintain good working relationships with staff, volunteers, clients, and others
Ability to work occasional evenings and weekends
Ability to use a personal computer and other office equipment, including related university software and email

Nice To Haves

Master’s degree in related academic discipline preferred.
Additional job-related experience and/or education may substitute for the required education on a year-for-year basis.

Responsibilities

Assists with tutoring students across academic disciplines at the Write Site when scheduling necessitates
Supports writing tutor work through training, creating, and compiling resources
Develops and monitors tutor schedules
Manages office and oversight of writing center space
Collects data, performs analysis, and prepares university reports to support Write Site and First Year Composition programs, assessment, and administration
Assists in development of First Year Composition and Write Site operational support procedures such as enrollment, advising, and assessment
Works with First Year Composition director to set First Year Composition course appointments and schedules
Assists FYC and Write Site directors with event coordination and management including orientation, guest speakers, professional development, and pedagogy workshops. This may involve preparation of materials, event scheduling, booking rooms, site location preparation, marketing and communication, or participation in planning committees
Gathers and manages documents, files, and storage for First Year Composition and Write Site including student records, syllabi, assessment documents, instructor records, and program records
Demonstrates knowledge of tech, software, equipment, and other support for writing center and FYC classrooms
Conducts research in support of writing center and FYC initiatives
Promotes the FYC and Write Site services and opportunities to students and maintains welcoming, inclusive atmosphere
Supports dual credit program by observing instructors, planning orientation and professional development, communicating between department leadership and dual credit partners.
Reviews dual credit literature syllabi prior to the beginning of each semester.
Collaborates with the Dual Credit Office to improve conversion of dual credit students to fully matriculated full-time TWU students
Performs other duties as requested.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.