Senior Coordinator of Emergency Operations and Safety, Operations Assistant III (NCS) - Department of General Services

Baltimore City•Baltimore, MD

About The Position

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles, properties of energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget. Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore’s citizens and stakeholders. Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals.

Requirements

A high school diploma or GED certificate.
Have (3) years of experience performing and coordinating moderately complex administrative/operations projects is required.
Working knowledge of English usage.
Working knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data.
Working knowledge of standard analytical principles and techniques.
Ability to prepare and present reports.
Ability to establish and maintain working relationships with co-workers and the general public.
Ability to explain an agency’s purpose, programs, and operations.
Ability to collect, compile, edit, classify, and tabulate statistical and qualitative data.
Ability to prepare and present ideas and information clearly yet concisely.
Ability to coordinate interview and selection procedures in compliance with established policies.
Ability to use automated record keeping and word processing systems.
Ability to deal with a variety of situations and problems under specified time constraints.
Ability to establish and maintain effective working relationships with City employees, supervisors and the general public.
Ability to understand, interpret and apply safety policies and procedures.
Ability to communicate effectively with employees, supervisors, and the general public.
Ability to compile data and prepare reports.
Ability to prepare and maintain safety records, forms, and files.
Ability to maintain confidentiality for all safety related activities.

Nice To Haves

An Associate of Arts degree from an accredited college or university in Public Safety, Security Management, or a related field.
Have an equivalent combination of education and experience.

Responsibilities

Data Analytics: Compiles and reports (recurring and as requested) data for the study and analyses of Emergency Preparedness and Safety programs and procedures to identify areas for improvement. Reviews, corrects and creates Emergency Preparedness and Safety standard operating procedures (SOPs). Measures and evaluates the effectiveness of SOPs for Emergency Preparedness and Safety programs including personnel-related procedures. Collects, compiles, and organizes data pertinent to process evaluation. Consults with the Deputy Director’s Office to identify performance trends, gaps, and needs. Makes recommendations for improvement to the Deputy Director’s Office. Analyzes workflow processes for Emergency Preparedness and Safety programs. Prepares technical and complex reports related to efficiency of Emergency Preparedness and Safety programs. Develops and implements visual displays of Emergency Preparedness and Safety data, ensuring clarity and effectiveness in communication. Pulls reports from systems and other databases, ensuring timely and accurate delivery of information to stakeholders.
Emergency Preparedness: Assists the Deputy Director’s Office with the analytical assessments and with monitoring the agency’s Emergency Preparedness and Safety program to improve operational needs across all divisions. Supports the Deputy Director’s Office by helping to schedule reviews of the district's Emergency Preparedness Plans to ensure City schools and facilities are ready for various emergency scenarios to include assisting with risk assessments and hazard analyses, identifying critical functions and resources and establishing recovery priorities and timelines. Aides the Deputy Director’s Office with scheduling regular drills and training exercises to ensure readiness and compliance with established protocols. Assists the Deputy Director’s Office with coordinating with local, state, and federal agencies to align emergency response efforts and resources. Aides the Deputy Director’s Office with communicating with the emergency response team when activated.
Safety Planning Coordination: Monitors Safety policies and procedures to ensure compliance with OSHA standards and other regulatory requirements. Assists Deputy Director’s Office with maintaining safety manuals and guidelines, ensures the dissemination of safety policies, and monitors compliance and addresses non-compliance issues. Assists the Deputy Director’s Office with scheduling regular safety audits and maintains all documented findings. Weighs in on and provides insight on possible corrective measures. Has oversight of collecting and analyzing incident reports provided by the HR Office. Partners with the HR Office and Deputy Director’s Office with identify root causes and contributing factors. Weighs in on identifying possible corrective actions and preventative measures.
Security Response Coordination: Acts as the primary support person to assist the Deputy Director’s Office with emergency response efforts and partnering with external emergency services during Safety/Emergency incidents. Partners with the Deputy Director’s Office to liaise with law enforcement agencies and other security partners to address security concerns and incidents. Assists with coordinating response efforts during security/emergency incidents and participates in joint security initiatives and trainings.
Administrative Duties: Maintains accurate and up-to-date records. Attends, weighs in on and takes notes during Emergency Preparedness/Safety meetings. Manages the Deputy Director’s and all stakeholders’ calendars as it relates to Emergency Preparedness/Safety meetings and events. Supervises, orients, trains, assigns, and reviews the work of one (1) lower-level administrative member.

Benefits

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
This office also supplies wellness programs, support groups, and workshops.
You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

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