Senior Coordinator Marketing and Social Media (Hybrid) - Faculty Practice Plan

Washington University in St. Louis • St. Louis, MO

17d • Hybrid

About The Position

The Senior Communications Coordinator for Clinical Operations plays a critical role in planning, developing and executing communications strategies that support WashU Medicine’s clinical operations. This role serves as a bridge between clinical leadership, patient-facing teams and stakeholders, translating complex clinical and operational information into clear, engaging content. The Senior Communications Coordinator helps to maintain WashU Medicine’s reputation, fosters alignment across teams and ensures consistency, clarity, and impact in internal and external messaging.

Requirements

• Bachelor's degree - Communications
• Marketing (5 Years)

Nice To Haves

• Master's degree
• Content Creation
• Cross-Functional Communications
• Digital Marketing Campaigns
• Digital Marketing Platforms
• Digital Marketing Tools
• Editing Software
• Effective Written Communication
• Electronic Marketing
• Front End Web Design
• Interpersonal Communication
• Marketing Liason
• Marketing Strategies
• Microsoft Office
• Oral Communications
• Print Media Design
• Problem Solving
• Project Communications Management
• Public Relations (PR)
• Self-Starter
• Social Media Management
• Vendor Engagement

Responsibilities

• Develop, write and execute communication plans in support of clinical operations initiatives, including but not limited to process changes, patient service updates, quality improvement, new program launches and policy changes.
• Create, write, edit, and proofread content for various channels (e.g., newsletters, email updates, website, intranet, digital signage, social media, internal memos) that is accurate, timely, and aligned with WashU Medicine’s voice and brand.
• Serve as communications liaison between clinical operations leadership and stakeholders.
• Coordinate with marketing, media relations, and digital teams to develop creative assets (graphics, infographics, slide decks) and manage workflows to meet publication deadlines.
• Assist with crisis communications or urgent operational communications (e.g. service interruptions, clinical policy changes) ensuring messaging is clear, accurate, and timely.
• Uphold consistency in messaging, branding, and adherence to institutional policies (including confidentiality, compliance, HIPAA as relevant).
• Develop, write and maintain clinic based patient education materials
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level