Senior Coordinator (Case Manager), Access and Patient Support
About The Position
Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. What Individualized Care contributes to Cardinal Health Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient.
Requirements
- Minimum high school diploma or GED preferred
- Basic computer knowledge, Microsoft systems
- Strong communication/customer service skills
- Ability to be an independent worker and self-directed
- Ability to sit for long periods of time in a cubicle setting
- Demonstrate superior customer support talents
- Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
- Ability to work any schedule between 8am-5pm CST M-F
Nice To Haves
- Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
Responsibilities
- Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Manage workload of inbound faxes (if applicable)
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Have the ability to lead the team by assisting with answering questions from teammates and delegating tasks and ensuring that the tasks are complete.
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
- Mail out appropriate documents to physician offices
- Interact with the patient referral sources to process new applicants
- Follow up with other internal team members regarding next steps
- Communicate with external constituents including physician offices and pharmacies
- Ability to identify, document and submit Adverse Events during customer contact or via received documentation
Benefits
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
