Senior Conversational Designer

Capgemini-posted 9 days ago
Full-time • Mid Level
Hybrid • Atlanta, GA
5,001-10,000 employees
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Capgemini’s award-winning Google practice is looking to hire a full-time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.

  • Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
  • Experience with analytics tools for conversational performance tracking.
  • Familiarity with agile methodologies and design thinking.
  • Strong understanding of GCP architecture and services relevant to CCAS.
  • 10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
  • Experience with Dialogflow CX, including flow design, fulfillment, and testing.
  • Proficiency in Python for developing webhook services and automation scripts
  • Experience with webhooks, RESTful APIs, and backend integration patterns.
  • Familiarity with telecom systems such as CRM, billing platforms, and IVR.
  • Hands on knowledge using Gen AI, Playbooks & CCAI Insights
  • Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
  • Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief
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