Senior Conversational AI Designer (Remote)
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Conversational AI Designer. In this role, you will play a crucial part in shaping the future of voice and multimodal interfaces within an innovative team. Your efforts will directly impact user experiences through the design of AI-based conversational interactions. Collaborating closely with designers, researchers, and product stakeholders, you will leverage data-driven design principles to create engaging and effective customer experiences. This position offers you the opportunity to lead vision and execution, driving innovation in a rapidly evolving field that blends technology and user-centered design.
Requirements
- 5+ years creating conversational design experiences.
- Ability to combine vision with strong creative design execution.
- Strong portfolio showcasing expertise, craft, aesthetics, and depth of thought.
- Experience designing for Generative or Agentive AI-powered experiences.
- Understanding of machine learning & natural language processing (NLP) fundamentals.
- Experience incorporating research into the design process.
- Ability to work independently, be organized, self-motivated, and attentive to detail.
- Excellent written, visual, and verbal communication skills.
- Proficient in common design tools (e.g., Figma, VoiceFlow, ProtoPie, etc.).
- Demonstrated experience documenting for voice-only, voice-forward, and multimodal experiences.
- Experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc.).
- Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI.
Responsibilities
- Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows.
- Identify opportunities for usability testing and research efforts by creating prototypes and participating in evaluation sessions.
- Build strong relationships with internal stakeholders to ensure a connected end-to-end user experience.
- Monitor industry trends and drivers of customer satisfaction.
- Visualize experiences using storyboards, customer journeys, user flows, and prototypes to illustrate vision.
- Balance user needs, technical constraints, and product objectives to craft world-class multimodal user experiences.
Benefits
- Competitive salary range between $106,000 - $163,000 based on qualifications.
- Bonus potential based on company performance and individual contributions.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Flexible Spending Accounts and Health Savings Account options.
- Retirement savings plan to help secure your financial future.
- Paid vacation and holidays to recharge and maintain work-life balance.
- Tuition assistance programs to support ongoing education and growth.
- Employee assistance program for personal and professional support.
- GM vehicle discounts and various other perks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
