Senior Conversation Designer

GoDaddy • Tempe, AZ

6h • Hybrid

About The Position

The Conversation Design team at GoDaddy is building the future of customer interaction with our advanced AI-powered solutions. We seek a hardworking Senior Conversation Designer who combines creative problem-solving and technical skills to create intuitive, engaging, and helpful AI experiences for millions of customers. This role offers an outstanding opportunity to develop the future of conversational AI while working with a skilled team committed to delivering remarkable user experiences.
Our team thrives on creativity, experimentation, and continuous learning. We strictly value diverse perspectives and are committed to encouraging an inclusive, encouraging environment where everyone can excel. Join us and contribute to transforming customer interactions through innovative chat, voice, and AI solutions!

Requirements

• 3+ years of hands-on conversation build experience, with at least 2 years working with LLMs
• 5+ years in the conversation design, or prompt engineering space
• Demonstrated expertise in timely prompt engineering techniques such as few-shot learning, chain-of-thought prompting, and context management
• Solid knowledge of conversational AI technologies, such as NLU, dialogue management, LLMs, and RAG systems
• Experience with conversation analytics tools and data-driven build methodologies
• Proven ability to translate complex technical capabilities into simple, user-friendly experiences
• A portfolio showcasing successful conversation build projects completed for clients or employers
• Excellent collaborator management and communication skills
• Comfort with rapid iteration in a fast-paced environment

Nice To Haves

• Experience with enterprise-scale conversational AI deployments
• Familiarity with AI safety and responsible AI principles
• Background in linguistics, cognitive science, or human-computer interaction
• Experience with multiple LLM platforms (OpenAI, Anthropic, etc.)
• GoDaddy experience preferred
• Experience building customer-facing LLM products

Responsibilities

• Build and optimize conversational AI experiences across multiple touchpoints ensuring user needs and business outcomes are at the forefront
• Lead end-to-end conversation creation projects, including user research, conversation flow mapping, timely prompt crafting, and performance optimization
• Partner with cross-functional teams to evaluate and deploy new tools that enhance customer experience
• Develop and maintain comprehensive conversation build systems, such as style guides, prompt libraries, and reusable build patterns
• Collaborate with engineers, product managers, and other collaborators to implement and iterate AI solutions
• Conduct A/B testing and experimentation to improve conversation quality and user experience
• Analyze conversation transcripts, user feedback, and data insights to identify and implement improvement opportunities
• Mentor team members on prompt engineering guidelines and conversation development methodologies
• Support localization and accessibility initiatives to ensure inclusive experiences for our global user base

Benefits

• We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave.
• GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed