Senior Convention Services Manager

Omni Hotels & Resorts • Fort Worth, TX

386d

About The Position

The Senior Convention Services Manager at Omni Fort Worth Hotel is responsible for overseeing the planning and execution of conventions and events, ensuring high levels of service and guest satisfaction. This role involves coordinating all aspects of events, managing logistics, and serving as the primary contact for meeting planners. The position requires strong leadership, excellent communication skills, and the ability to maximize revenue through effective event management.

Requirements

• Flexible work hours including weekends and holidays to meet operational demands.
• Excellent communication skills in verbal, written, and non-verbal forms.
• High school diploma or GED required; Bachelor's degree preferred.
• Event planning experience in a convention or resort hotel setting.
• Professional appearance and presentation.
• Strong computer knowledge, including proficiency in Microsoft Word, Delphi, Excel, and Outlook.

Responsibilities

• Prepare all event documentation and coordinate with property departments and customers to ensure consistent service throughout the event phases.
• Coordinate all aspects of conferences including food and beverage requirements, meeting space usage, audio-visual needs, and guestroom arrangements.
• Manage the planning, execution, and supervision of assigned conventions, including sales and conflict resolution.
• Communicate group specifications and history to appropriate departments.
• Accurately forecast group guestroom and banquet revenues according to established guidelines.
• Promote the proper use of function space and maximize group revenue by promoting available goods and services.
• Oversee contracted group room blocks, including cutoff and attrition management.
• Plan and develop convention programs, resumes, agendas, and services according to client requirements.
• Host planning meetings, site inspections, and pre-convention meetings as outlined in departmental guidelines.
• Ensure compliance with company policies and applicable regulations during conventions.
• Achieve high Medallia scores by establishing rapport with clients and ensuring their expectations are met during events.
• Support accounting with the billing process and conduct bill reviews with clients prior to final processing.
• Identify operational challenges and develop solutions in collaboration with property staff and customers.
• Set goals and delegate tasks to improve staff performance and participate in training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED