Senior Convention Services Manager

Omni Hotels & Resorts • Dallas, TX

124d

About The Position

The Omni Dallas Hotel, located in the heart of downtown Dallas, is seeking a dedicated individual to prepare all event documentation and coordinate with Sales, property departments, and customers to ensure consistent, high-level service throughout the planning, event, and post-event phases of property events. This position primarily handles complex events, including citywide, corporate, and state association conferences. The role ensures a seamless transition from sales to service and back to sales, recognizing opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. The individual will support and act on behalf of the Director/Assistant Director of Catering and Convention Services in their absence, serving as the primary contact for meeting planners on property and responsible for their experience.

Requirements

• High school diploma or GED; Bachelor's degree preferred.
• 4 years experience in convention management or related professional area.
• Flexible work hours to include weekends, holidays, and evenings to meet the demands of a 24-hour operation.

Responsibilities

• Coordinate all aspects of conferences as assigned by the Assistant Director of Catering and Convention Services, including food and beverage requirements, effective meeting space usage, audio-visual requirements, guestroom types and rooming lists, function room setup, group transportation, check-in and check-out needs, billing, telephone and internet requirements, box storage and delivery, power requirements, expected food and beverage outlet usage, business center requirements, entertainment, leisure activities, and décor requirements.
• Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Manage the planning, execution, and supervision of assigned conventions, including sales, negotiations, and conflict resolution.
• Communicate all group specifications and history to the appropriate department.
• Accurately forecast group guestroom and banquet revenues according to established guidelines.
• Promote the proper use of function space, exhibit hall, and overall event spaces.
• Maximize group revenue by promoting all available goods, services, attractions, and subcontractors to convention groups.
• Oversee contracted group room blocks, including cutoff and attrition.
• Plan and develop convention programs, resumes, agendas, and services according to client requirements and established guidelines.
• Manage group room blocks and meeting space for large-sized assigned groups.
• Create external communications, including contract addendums and introductory letters.
• Host planning meetings, site inspections, and pre-convention meetings as outlined in departmental guidelines.
• Verify that all conventions adhere to company policies, fire department regulations, state liquor laws, and other applicable government regulations.
• Proactively achieve consistently high Medallia scores through establishing good rapport with the client and ensuring the client's expectations have been met.
• Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
• Assist in and support food and beverage operations as necessary.
• Greet customers during the event phase and hand off to the Operations team for execution of details.
• Support Accounting with the billing process by providing updated estimates and conducting bill reviews with clients prior to processing the final bill.
• Identify operational challenges associated with groups and determine how to best work with property staff and customers to solve these challenges.
• Use judgment to integrate current trends in event management and event design.
• Set goals and delegate tasks to improve hourly staff performance.
• Attend and actively participate in all pertinent meetings.
• Celebrate successes and publicly recognize the contributions of team members.
• Champion all standards, policies, and procedures for the Event Planning team.
• Take an active role in training and development of junior managers and hourly associates.
• Maintain/update department information in systems and update the team as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: Bachelor's degree