Senior Contract Strategy Implementation Manager

Genentech • Daly City, CA

9d • Onsite

About The Position

The Opportunity
As a Senior CSI Manager, you will lead end-to-end contract operations for various customers, including providers, pharmacies, wholesalers, payers, pharmacy benefit managers, and government accounts. End-to-end contract operations responsibilities include, but are not limited to, contract setup, eligibility management, customer request resolution, and payment administration while ensuring quality, consistency, efficiency, and compliance.
In this role, you will regularly collaborate with various cross-functional stakeholders and customers via meetings and strategic projects where your ability to build and maintain relationships, communicate with clarity and urgency, and deliver solutions will be essential. Expertise in navigating functions, systems and processes that support various contracting-related activities is key to success in this role, as well as the ability to embrace change, embody a continuous improvement mindset, and exhibit strong customer orientation in day-to-day activities.

Requirements

• You have a Bachelor’s degree
• You have at least 6 years’ work experience in commercial functions (e.g., operations, contracting, strategy)
• Proven ability to excel in a complex, customer-focused environment with tight deadlines
• Demonstrated strength in building collaborative relationships and strategic problem-solving within and across teams
• Excellent communication (both written and verbal) and influencing skills. Ability to convey complex topics simply and clearly to diverse audiences
• Excellent organization skills and attention to detail. Able to seamlessly flex between finest operational details and “big picture” thinking; A strategic thinker with analytical and solutions-driven mindset
• Solid expertise with Google and Microsoft applications, experience with customer relationship management (CRM) solutions

Nice To Haves

• 4+ years’ experience in commercial functions in the pharmaceutical/biotechnology, managed care, or related industry
• Knowledge of market access topics and trends
• Project management experience
• Experience with designing, creating digital customer-facing tools, processes and accelerating digital innovation

Responsibilities

• Independently represent CSI during the development of contracting, pricing and distribution strategies to drive operationally sustainable solutions that meet business needs
• Mobilize and lead autonomous and cross-functional teams to deliver on business priorities through ambiguity and with minimal oversight
• Influence internal and external stakeholders during customer disputes, contract negotiations, and strategy development
• Adapt and communicate operational, strategy implementation topics to resonate with diverse audiences, ensuring clear and concise storytelling with the right level of detail across the organization
• Draft, evaluate, and refine contract language for complex contract strategies, as needed
• Work with systems to accurately and timely setup and maintain detailed contract information, manage contract eligibility, payments and other contract deliverables
• Drive process and system enhancements to ensure they can effectively support the complexity of current and future strategies.
• Develop and deliver training to stakeholders on contracting strategies implementation, contractual obligations, business procedures, system functionality, etc.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees