Senior Contract Fulfilment Analyst

Amadeus•Bogota, NJ

57d•Hybrid

About The Position

As the Senior Contract Fulfilment Analyst Americas you will be responsible for managing AMERICAs Global Agreements; being the entry point for customer queries, executing billing and reporting. Supporting negotiations or new contracts fostering standardization. Within the Regional Processes Owner (RPO) role You will identify, formalize, and improve business processes by mapping workflows, measuring key performance indicators, and promoting tools and techniques that enhance efficiency and performance. Lead a culture of continuous improvement and knowledge sharing. Summary of the role: Ensure proper simple and complex multinational accounts billing, reporting and business controlling of Amadeus revenues and charges, specially in the case of complex contracts, in order to safeguard and maximize company incomes, being the entry point in the department internally and externally for multinational accounts working in liaison with other departments within the company as for example Controlling, Commercial Finance, Accounting, Legal, Business lines, amongst others. Control and monitor billing of contracts/products based on contract conditions, SAP implementation for the accounts ensuring all areas affected meet the conditions of the GA. Working under pressure and able to manage multiple projects simultaneously and handle time sensitive deadlines. As a senior analyst, the candidate will support the more junior and new comers profiles, with the complex accounts. In addition, help the Regional Process Owner with activities in the FSC: overview of key accounts, help in Lead to Cash program and support with project initiatives.

Requirements

Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field
Billing or Accounting Experience: Previous work in billing, accounts receivable, accounts payable, or general accounting is highly desirable
Good problem-solving skills with the ability to interpret and implement complex financial data.
Excellent analytical skills with the ability to communicate complex financial information clearly.
Minimum 5 years of experience in Finance, ideally in multinational company.
Reliability: Consistency in meeting deadlines and fulfilling responsibilities.
Team Player: Ability to collaborate effectively with others in the finance department and across the organization.
Customer Service Orientation: Courteous and professional demeanor when dealing with clients and resolving payment issues.
Proficiency in English, Spanish any other language is nice to have
Knowledge of SAP systems, Excel, PowerBI, Qlik tools

Responsibilities

Define, review and validate requirements for billing. Ensure SAP is properly set up. Control and monitor billing of contracts/products in charge. This accountability includes several manual calculations required based on complex contract conditions.
Define, review and validate requirements for automatic reporting. Produce internal/external commercial reports, in agreement with multinational accounts and commercial account managers, monitoring the revenue and incentives incurred by the contracts in charge.
Track revenue deviations compared with previous year and contract conditions. Identify root causes for these deviations (discounts…). Specific contract management follow-up in the case of complex contracts, ensuring all areas affected meet with the conditions fixed in the agreement. Organising and leading customer meetings and workshops with key stakeholders - up to Director level, to solve and anticipate any billing or reporting queries. Review prior to signature and validate the commercial conditions from a revenue Management point of view and assure that pricing or product models are feasible. Responsible for the VIP Accounts --1 of them is the top customer we have for Amadeus in the Travel Seller.
Entry point for Customers, Sales, Controlling, Accounts Payable, General Managers and Commercial Finance areas for MNAs on billing, billing related reporting issues and renegotiation processes with billing impacts. Establish clear communication flows with these Departments. Respond to our customers on ad hoc requests regarding billing and own reporting topics. Very customer focus service in case of complex contracts, setting and leading periodical meetings with them in order to follow-up on billing figures, calculations, reporting and contract conditions.
Control and manage strategic accounts
Track revenue deviations compared to expected revenues
Identify root causes for these deviations (discounts, contractual status…)
Propose corrective actions
Detect and avoid errors in billing with proper control procedures and checks
Americas and America FSC
Support the End to End process
Support regular evolution according to best practices, internal/external needs and business priorities
Support Coordination and decision making with other Finance and non-Finance related process / strategic initiatives concerning Order to Cash
Support the validation and approval process for FSC KPIs and SLAs
Support FSC Follow-up and local SOPs updated, as well as any other relevant process related and functional documentation. Support that necessary materials for training regarding global processes is provided to users and available in the corresponding folders/Sharepoints
Support arbitration over improvement opportunities identified by the FSCs or Quality Assurance team that affect the processes. Once these improvement opportunities are validated, support the implementation to ensure alignment and quality.
Support Template enhancements are communicated worldwide timely to all the impacted stakeholders.

Benefits

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Hybrid working model.
Professional development to broaden yourâ¯knowledge and enhance your skillsâ¯with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

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