Senior Contract Coordinator

AmerisourceBergen

265d

About The Position

Under general direction of the Director of Contracts and Pricing, this role represents the Contracts group by operating as the liaison between the Contracts and Chargebacks, Sales, and Customer Maintenance in setting up new accounts as well as daily maintenance of existing accounts. Responsible for accurately entering membership, with an emphasis on 340b, information into the contract management database system timely and performing in depth analysis with the ability to resolve inquiries promptly. Performs Root Cause analysis of pricing and membership discrepancies and makes recommendations to Management by developing action plans and recommending and implementing solutions.

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program.
• Normally requires a minimum of (4) years of progressively responsible related experience.
• Working knowledge of SAP/Vistex C&CB system is desired.
• Proficient in Microsoft Suite including Word, Excel, and PowerPoint.
• In depth knowledge of the Contract & Chargeback process is desired.
• Knowledge of pharmaceutical industry is favorable.
• Ability to multi-task and effectively manage large volumes of e-mail / case management is required.
• Ability to communicate effectively both orally and in writing.
• Ability to work well in a team environment.
• Strong organizational skills; attention to detail.
• Strong analytical skills; ability to analyze data/situations quickly.
• Ability to implement processes resulting in satisfactory audit practices.
• Strong Customer Service Skills and focus.
• Strong problem-solving skills; ability to work through difficult tasks.
• Ability to perform tasks with a high degree of accuracy; thorough.
• Capable of making sound decisions to achieve goals.
• Resourceful in pursuing or recommending new ideas and/or procedures.

Responsibilities

• Establishes and maintains the set-up of new and existing accounts within the Vistex SAP Contract System and Cencora Supplier Portal timely and accurately.
• Develops and utilizes customer account set-up reports to perform analysis and identify bottlenecks for manager discussions.
• Works with designated contacts at national and regional customer maintenance and 340b teams to troubleshoot and resolve membership issues.
• Performs in depth analysis of late customer set-ups, identifies source of issue and determines the appropriate action needed to resolve the issue.
• Acts as the key contact for Customer Maintenance and internal contract membership processes.
• Runs necessary reporting related to onboarding and HRSA ID performance/insights as required.
• Maintains monthly membership report (Add and Delete).
• Supports 340b business reviews representing the Contract and Chargeback team as required.
• Acts as key contact and supports corporate diversion department on compliance audits.
• Maintains membership rosters for the contract & chargeback organizations.
• Evaluates business processes and system design and recommends changes that will improve department's performance.
• Supports management initiatives and works closely with other functional areas in order to improve processes.

Benefits

• Medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree