Senior Content Writer

AT&T • Bothell, WA

1d • Onsite

About The Position

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. The senior content writer is responsible for writing UX content for att.com and the myAT&T app, including e-commerce, account management, and chat flows for consumer audiences. This person may also create support content, including customer-facing articles and troubleshooting tools. The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.

Requirements

• Bachelor's degree in English, communications, journalism, or equivalent experience.
• Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.
• Three to five years’ mid-level experience in UX writing or content design for a consumer audience, with some experience managing content projects independently.
• Two+ years’ experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
• Three to five years’ experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows).
• Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
• Experience writing or editing microcopy, including error messages, button labels, or status messages.
• Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
• Agile or development cycle experience (one+ year preferred).

Nice To Haves

• Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
• Experience with conversation design a plus.

Responsibilities

• Take content from concept to publication, implementing AT&T digital experience standards and business objectives.
• Review and collaborate on design wireframes and comps to deliver the best customer experiences.
• Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone.
• Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level