Senior Content Strategist

Chime Financial, Inc • San Francisco, CA

2d • $116,000 - $160,000

About The Position

Chime is building a world-class member support organization, and we believe member support should be built around 3 guiding principles:
Frictionless product: Use member insights to mitigate member issues with a simple, transparent product
Self-service: Provide self-service and automated capabilities to help members quickly resolve issues while creating a community for members to support each other
Excellent support: When members do have to contact us, provide them with excellent service.
As a Senior Content Strategist, you’ll lead efforts to build and improve content that helps our members and agents quickly get what they need. You’ll partner cross-functionally to shape content that supports our product and support strategies. You’ll work across a variety of content types, including member-facing help articles and internal agent SOPs, partnering with stakeholders to create clear, actionable content that supports our core audiences. You’ll proactively identify opportunities to improve the content experience, shape strategy, and drive measurable improvements in our core support metrics.
This is a high-impact, high-visibility position that interacts with a broad group of internal and external stakeholders. A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail.
The base salary offered for this role and level of experience will begin at $116,000.00 and up to $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Requirements

• 5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing.
• Strong verbal and written communication skills and a track record of success with internal and external stakeholders.
• Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.
• Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace.

Nice To Haves

• Previous experience working with vendors, BPO partners, or writing contractors is a plus.
• Willingness to travel domestically and internationally 2–3 times a year is a plus.

Responsibilities

• Act as a strategic partner in shaping content direction and scaling content creation, including developing and writing content that aligns with our content strategies.
• Explain complex product and policy concepts in simple, jargon-free language.
• Find the most effective ways to convey information, educate members and agents, and reinforce learning.
• Lead with data and insights to identify opportunities, shape strategy, and continuously improve content.
• Proactively synthesize research and feedback into scalable, strategic solutions aligned with business goals.
• Navigate ambiguity and shifting priorities with independent, strategic thinking and strong execution.
• Manage key projects related to product, policy, and process launches.
• Leverage LLMs and generative AI tools to drive improvements in content creation, quality, and operational efficiency at scale.

Benefits

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed