Senior Content Program Manager

Microsoft • Redmond, WA

24d

About The Position

1. Community Program Management: Define and manage scalable community programs that support business goals and community growth. Use data and insights to continuously improve program effectiveness and community impact. Collaborate with community moderators, product teams, and other stakeholders to align initiatives with product and community strategy. Drive innovation in community experiences to increase engagement and learning. Collaborate with product teams to stay up to date on the latest features and enhancements. Deliver polished presentations that leave a lasting impression. Handle unexpected situations with adaptability.

Requirements

• 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.
• 2+ years of experience in delivering technical presentations, demos, public speaking, or similar roles.
• 2+ years of experience with storyboarding, narrative development, and storytelling techniques in the context of developing product demonstrations.
• Basic video recording and editing experience with tools like Camtasia, Clipchamp, OBS, or others.

Nice To Haves

• Experience presenting live demos at large-scale conferences and industry events.
• Demonstrated ability to handle challenging conversations with poise.
• Prior experience in a customer-facing technical role, such as consulting or technical sales.

Responsibilities

• Define and manage scalable community programs that support business goals and community growth.
• Use data and insights to continuously improve program effectiveness and community impact.
• Collaborate with community moderators, product teams, and other stakeholders to align initiatives with product and community strategy.
• Drive innovation in community experiences to increase engagement and learning.
• Collaborate with product teams to stay up to date on the latest features and enhancements.
• Deliver polished presentations that leave a lasting impression.
• Handle unexpected situations with adaptability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees