Senior Content Designer

Expedia Group • Seattle, WA

22h

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Content Designer: Do you enjoy solving complicated content problems? Do you want to use your Content Design skills to impact experiences that help millions of people enjoy more of the world? At Expedia Group, our mission is to power global travel for everyone, everywhere.As a Senior Content Designer within our centralized Experience Design (XD) organization, you’ll be part of a global, cross-disciplinary design team supporting Marketplace Health & Trust—the group building platforms and workflows that generate and apply marketplace signals to keep the travel marketplace healthy and trustworthy. Reporting to the Senior Content Design Manager, you’ll lead content strategy for complex, data- and policy-driven experiences, partnering closely with Product, Engineering, Research, and Operations.

Requirements

• Bachelor's degree or equivalent work experience, as well as experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Information Architecture, and Storytelling. (This is not a content marketing role.)
• Able to audit, analyze, structure, create, and present content independently.
• Understanding of human-centered design (HCD) practices.
• A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
• Exposure to working on content problems across systems and brands.
• Strong skills in facilitation and presentation, and the ability to communicate compelling rationale and narratives to your team and partners.

Nice To Haves

• A passion for travel and for our mission.
• A portfolio of work that demonstrates your skills. We're especially interested in seeing examples of work you've done in a platform or two-sided marketplace.
• Demonstrate a curiosity to explore and apply emerging AI technologies, including prompt engineering, structured content to enhance strategy and operational efficiency.

Responsibilities

• Design thoughtful, intuitive content solutions for a range of product use cases and interactions
• Apply human-centered practices and solid information architecture methods (e.g., modeling, mapping) in your work.
• Apply sophisticated concepts around UI frameworks, modularity, localization, reuse, and related concepts to craft content solutions that scale.
• Stage and contribute to workshops that help others develop content-strategy knowledge and acuity, both within and across teams.
• Partner across product and research teams to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio.
• Contribute frameworks, methods, critique, and knowledge that raise the bar for junior team members and help to advance our content practice.
• Exhibit storytelling and persuasive techniques that build trust and establish long-term relationships with teams and partners.

Benefits

• We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
• Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
• To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees