Senior Content Designer

Superhuman • San Francisco, CA

22d • $200,000 - $275,000 • Hybrid

About The Position

We’re looking for a data-driven, craft-oriented, and energetic Senior Content Designer to join our Activation and Acquisition team within the Growth Area. Your designs, strategy, and content decisions will focus on our users’ very first impression of Superhuman – from communicating user value on our webpages, to helping users decide to sign up, to the way they first onboard and try the product. You’ll have the opportunity to engage with millions of customers and enhance their confidence and the quality of their written expression. With new productivity tools at Superhuman, you’ll also conceptualize the activation journey for a multi-product future - it’s an exciting time to collaborate with a diverse, dynamic team of growth experts committed to innovation and experimentation!

Requirements

• 5+ years of experience in content design, brand or UX writing. Understands the type of writing nuances needed when going from top-of-funnel experiences to first time product experiences.
• Comfortable working and collaborating with product designers in Figma.
• Excellent writing and editing skills; can write short, relevant, actionable, and engaging text without sacrificing grammar or quality.
• Ability to learn new subjects quickly—implementing feedback, giving constructive feedback, and positively contributing to a collaborative environment.
• Can adapt between zero-to-one projects and iterative work.
• Highly curious about user needs, growth strategy, and business goals.
• Excellent communication and presentation skills; can write and relay context, concepts, and rationale with engaging storytelling and impact to various levels of stakeholders
• Is passionate and curious about the AI and productivity industry, changing writing trends, and trying new approaches from the content design industry
• Has a growth mindset and runs wholeheartedly toward a challenge.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Nice To Haves

• Experience with paid subscription models is a plus!

Responsibilities

• Strategically redefine how Superhuman's AI capabilities are presented to professionals and students, strengthening our position and voice as the leading AI writing partner.
• Collaborate with product managers, engineers, product designers, data scientists, and user researchers to craft a compelling messaging strategy and structure that aligns with the user journey and business goals.
• Partner with the Core Product, Growth, and Marketing teams to effectively present new features, ensuring users have successful conversational interactions with the product, and know how to get started.
• Holistically drive the content narrative across logged out touchpoints like SEO pages, homepages, and web based tools, as well as first touch in-product sign in, welcome, setup and orientation.
• Engage in rapid A/B testing and iterative improvements to optimize sign up, activation and repeat engagement, driving impactful changes based on data-driven and research-backed insights.
• Drive a seamless narrative for the new user journey to improve user satisfaction, continuity, clarity, delight and retention.
• Translate Superhuman's strategic business objectives and user needs to proactive growth opportunities, practical internal frameworks, best practices, and contributions to a cohesive roadmap.
• Partner with user researchers to catalyze insight-driven approaches in your design process. Ensure user experience enhancements and solutions resonate with our target audiences.

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed