Senior Content Designer

Mercury

89d • $138,500 - $192,300

About The Position

We are looking for a content designer/writer who can write sharp, helpful, and on-brand content for our banking product and zoom out to shape the systems, guidelines, and strategies that help a whole team communicate better. You will play a central role in shaping how Mercury communicates inside our product, working across design, product, engineering, and marketing to bring coherence, clarity, and personality to everything we ship.

Requirements

• 5-7 years of experience in Content Design or Product Writing with experience balancing writing craft and system thinking.
• Strong communication skills: able to advocate for voice, consistency, and clarity across disciplines.
• A proactive partner who brings ideas—not just execution—to the table.
• Curiosity, empathy, and a willingness to experiment.

Nice To Haves

• FinTech experience is a plus.

Responsibilities

• Build deep empathy for our customers and translate it into clear, helpful product content.
• Partner with product teams to write everything from error messages to onboarding flows to system templates.
• Extend brand values into the product experience with persuasive, human-centered copy.
• Create and socialize guidelines for style, mechanics, shared language, and system-wide voice consistency.
• Define and evolve the architecture of reusable content components.
• Establish principles for how we utilize channels (in-app, email, notifications, etc.) and their cadence.
• Collaborate with research and design to test and refine messaging.
• Support major initiatives by partnering with product designers and PMMs to help customers understand new developments.

Benefits

• Base salary
• Equity (stock options)
• Highly competitive salary and equity ranges
• Diversity & belonging initiatives
• Equal Employment Opportunity employer

What This Job Offers